Enter your home's postcode, then select your address. (We won't store any information you enter here.)
Based on the address you selected:
We've identified you as a .
Please refer to information for this group of customers (where appropriate) when you're using this website.
Emergency repair or severe damp and mould?
Please call us immediately using the relevant emergency number for your customer region.
Emergency numbersBefore contacting us
You may find what you need more quickly in your online account, our support and services section, or by browsing the help topics on this page.
Customer informationOnline account
Access your SNG account 24/7 to check your rent, pay online, view balances and report a repair.
South and West customer portalCall us
South and West - 8am and 6pm weekdays. Outside of these times, our Out of Hours team is available for emergencies on the same number.
Call 0300 500 0926If you are a key worker or student, please contact your local Accommodation Office.
If you are a market rent customer, please call us on 0300 330 9496 during our opening hours of Monday to Friday, 8.30am to 5pm.
London and East - 8am and 5pm weekdays. Outside of these times, our Out of Hours team is available for emergencies on the same number.
Call 0300 373 3000Send us an email
South and West
contact@sovereign.org.ukLondon and East
customerservice@sng.org.ukGiving feedback
Tell us about a positive experience and recognise a member of staff or team who has made a difference.
Give a complimentHelp topics
To report an emergency repair, or if you have a severe problem with damp and mould, please call us immediately on:
- South and West - 0300 500 0926
- London and East - 0300 373 3000
Find out what's considered an emergency repair plus advice for other major issues in your home.
You can report a non-emergency repair using our online repair form 
.
If you need help with a repair that you've already told us about, please get in touch using the contact details for your customer region.
- South and West - contact@sovereign.org.uk
- London and East - customerservice@sng.org.uk
You can also message us on Facebook @SovereignNetworkGroup .
Our Repairs Customer Promise sets out exactly what you can expect from us – and what you need to do – so we can get all your fixes and maintenance done quickly and efficiently.
If you're struggling with debt, work, benefits, household bills or using the internet, we can offer support.
Find out more about our support services or speak to our team by calling 300 5000 926 or emailing supportforyou@sng.org.uk.
We're sorry if something has gone wrong. We'll work with you to understand the issue and resolve it as quickly as possible. You can make a complaint using any of the options below:
- By phone - 0300 5000 926 - Monday to Friday 8am-6pm
- Email - contact@sovereign.org.uk
- Complete our complaints form
- Send us a message on Facebook @SovereignNetworkGroup - Monday to Friday 8am-6pm.
- In person – if you’ve arranged to meet us in your home, you can let us know then that you’d like to make a complaint.
Further information about complaints
- Visit our Make a complaint page to learn more about our complaints process and what happens next.
- Read our Complaints Customer Promise to find out what you can expect from us when we handle your complaint.
- View our Complaints Policy for full details of our complaints process and timescales.
We want to make it easy for you to know what to do if you’re facing anti-social behaviour (ASB) or other difficult behaviour.
Some problems count as ASB, others don’t, and some are criminal offences. Because of this, it’s difficult to know who to speak to for help.
This advice hub tells you more - including links so you can report the ASB if that's appropriate.
If you have a query or are concerned about grounds maintenance or a communal area, please get in touch using the contact details for your customer region. You can also message us on Facebook @SovereignNetworkGroup .
- South and West - contact@sovereign.org.uk
- London and East - customerservice@sng.org.uk
If you're concerned about tenancy fraud, please get in touch using the contact details for your customer region.
South and West
contact@sovereign.org.uk
Report tenancy fraud
London and East
customerservice@sng.org.uk
Learn more about tenancy fraud.
If you're concerned about damp and mould, please call us using the number for your customer region:
South and West - 0300 5000 926
London and East - 0300 373 3000
Learn more about condensation, damp and mould, and what you can do to avoid it.
If you have a query or are concerned about service charges, please get in touch using the contact details for your customer region. You can also message us on Facebook @SovereignNetworkGroup .
- South and West - contact@sovereign.org.uk
- London and East - customerservice@sng.org.uk
Find out more about service charges and how we can help if you're struggling to pay them.
We have garages to rent in Dorset, Hampshire, Oxfordshire, West Berkshire, the Isle of Wight and East Hertfordshire.
Anyone can apply to rent a garage from us – not just residents. You’ll need to be 18 or over and, if you do rent a home with us, you’ll need to have a clear rent account.
If you need storage space or parking, renting a garage could be a good alternative to self storage or on street parking. We can't guarantee that our garages will be watertight though, so please bear this in mind.
Priority will be given to those who live in the area where the garage is requested.
South and West
*Our garage waiting list for South and West has reached capacity, so we're temporarily pausing new applications. We're developing a new application process and we'll update these details as soon as further information is available.*
Find out more about garage rentals in the South and West.
London and East
If you feel you, or someone you know, is a victim of any form of domestic abuse, or feels at risk, we can offer a range of advice and support.
Domestic abuse is unacceptable and we’ll take firm action against those responsible.
South and West
Customers in flats, housing for older people schemes, supported housing schemes or a house in multiple occupation, can ask us for a copy of the fire risk assessment (FRA) for their building.
London and East
If you live in London or the East of England and want to request a copy of your FRA please email: customerservice@sng.org.uk.
Other ways to contact us
Complete our contact form and a member of the team will be in touch soon.
Find us on Facebook - chat with a member of our friendly social media team between 8am and 6pm weekdays. We aim to respond to 80% of messages within one hour during these times. Please remember to include your full name, postcode and date of birth at the beginning of your message. This will help speed up security and should mean that we can answer your query more quickly.
Please note that our Customer Service teams are not yet combined. If we have to pass your query on for a response, this may take a bit longer.
Go to FacebookIf you'd prefer to contact us by post, please use the address for your customer region.
South and West
Sovereign House
Basing View
Basingstoke
RG21 4FA.
London and East
The Hive
22 Wembley Park Boulevard
Wembley
HA9 0HP
South and West
We're happy to arrange to see you in your own home, or another location in your community.
To arrange a visit, please contact us:
- Phone – 0300 5000 926
- Email – contact@sovereign.org.uk
- Complete our contact form
London and East
Many of our teams are not based in the office and are usually out visiting schemes, so they may not be available unless you have arranged an appointment.
Office locations (appointments only)
- The Hive, Wembley
- Ware Road, Hertford
We’re also happy to arrange to see you in your own home, or another location in your community.
To book an appointment in one of our offices or arrange a visit, please contact us:
- Phone - 0300 373 3000
- Email customerservice@sng.org.uk
- Complete our contact form