Get in touch
As we're still bringing services together following our merger, the contact details and online services you need to use to get in touch with us will depend on which customer region you're in - South and West or London and East. Please use our postcode checker below if you're not sure.
Enter your home's postcode, then select your address. (We won't store any information you enter here.)
Based on the address you selected:
We've identified you as a .
Please refer to information for this group of customers (where appropriate) when you're using this website.
SNG's festive opening hours
- Wed 24 December (Christmas Eve) - open 8am to 1pm
- Wed 24 December (Christmas Eve) - 1pm onwards: emergencies only
- Thurs 25 December to Fri 2 January: emergencies only
- Mon 5 January: normal opening hours of 8am to 6pm
For emergency repairs while we're closed, please contact the out of hours team for your area.
You can report a non-emergency repair using our online repair form 
or through your online account.
To report an emergency repair, or if you have a severe problem with damp and mould, please call us immediately on:
South and West - please call us on 0300 500 0926.
London and East - please call us on 0300 373 3000.
Find out what's considered an emergency repair plus advice for other major issues in your home.
Our Repairs Customer Promise sets out exactly what you can expect from us – and what you need to do – so we can get all your fixes and maintenance done quickly and efficiently.
South and West - 0300 5000 926 - 8am and 6pm weekdays. Outside of these times, our Out of Hours team is available for emergencies on the same number.
London and East - 0300 373 3000 - 8am and 6pm weekdays. Outside of these times, our Out of Hours team is available for emergencies on the same number.
South and West - contact@sovereign.org.uk
London and East - customerservice@sng.org.uk
Remember to include your full name, postcode and date of birth at the beginning of your message. This will help speed up security and should mean that we can answer your query more quickly.
Find us on Facebook - chat with a member of our friendly social media team between 8am and 6pm weekdays. We aim to respond to 80% of messages within one hour during these times. Please remember to include your full name, postcode and date of birth at the beginning of your message. This will help speed up security and should mean that we can answer your query more quickly.
Please note that our Customer Service teams are not yet combined. If we have to pass your query on for a response, this may take a bit longer.
Go to FacebookComplete our contact form and a member of the team will be in touch soon.
Visit our press office page for contact details
We love hearing positive feedback about our people. Please tell us about your experience and we’ll make sure the staff member and their manager get your comments.
Need support with debt, work, benefits, household bills or using the internet?
If you're struggling with debt, work, benefits, household bills or using the internet, we can offer support.
Find out more about our support services or speak to our friendly, trained team by calling 0300 5000 926 or emailing supportforyou@sng.org.uk.
Looking for other ways to get in touch for your region?
Select the relevant customer region below to find the details you need to get in touch with us.
Contact us - South and West
Whether you want to get in touch online, give us a call, send us an email, or write to us, find the details you need to contact us quickly and easily.
Contact us - London and East
Whether you want to get in touch online, give us a call, send us an email, or write to us, find the details you need to contact us quickly and easily.
General query? Complete our contact form
Whichever customer region you're in, you can use our simple form to contact us and we'll get back to you soon.