Business areas

We have a blend of in-house and outsourced Trades and Property Management teams covering multiple localities across our regions. We offer opportunities ranging from Plumbers to Property Maintenance Managers, and everything in between.  

Whether you’re visiting our customers to carry out repairs and improvements or analysing stock and planning investment programmes, you will go home knowing you have made someone’s day.

Find out more about some of the ways we’re making our homes great places to live through our Homes and Place standard.

Benefits for trades

In addition to the competitive salary, generous holidays, sick pay, pension, life cover, discounts and other rewards available to all our employees, our trades receive these additional benefits.

• Tools allowance and uniform - we provide uniform, your larger tools plus an additional personal tool allowance of £200 to £335 a year, depending on the trade.
• Modern vans - our fleet of 700 vehicles means we’ll provide the right one for your role, fully insured, fitted out and with integrated satellite navigation. A fuel card means you won’t be out of pocket to fill up either.
• Multi-Skilled Technician (MST) programme - our in-house MST programme gives you the chance to learn new skills and increase your salary.

Our customers are at the heart of our business, so our great Customer Contact teams are central to SNG. They’re often the main point of contact for the customers of our 85,000 homes and deal with a variety of queries, so no day is the same.

South and West regions – teams are based at our modern new offices in Basing View, Basingstoke. We have ample parking, free tea and state of the art coffee machines - plus a subsidised café. Most positions offer Monday to Friday working, but out of hours and weekend roles are also available, as well as the opportunity for hybrid working, if you prefer!

Our specialist training academy makes sure you’re equipped to succeed before you become the face of our business on the phone. You’ll have the chance to grow your skills through our bronze/silver/gold progression programme, which offers extra training and variety as you develop.

London and Hertfordshire regions – you’ll be joining an award winning, lively and friendly team based in Hertford. We provide exceptional training and support from your very first day. 

Our two week induction training consists of classroom and online training followed by a two week academy which reinforces the foundations of your knowledge and training. You'll receive hands on support when you start interacting with our customers and there will be continuous development opportunities throughout your time with us. 

The contact centre is open Monday to Friday 8am to 6pm and the teams work on a shift basis.

We strive to provide quality services and more opportunity for customers, enabling them to live their best lives and build thriving, resilient communities.

Our skilled Housing and Communities teams play a vital role in this work – advocating for and supporting our customers on a wide range of topics and across all property and tenure types.

Roles include Locality Officers, Customer Accounts Officers and Tenancy Support Advisors plus Community, Investment and Partnership Leads, Employment and Skills Officers and those supporting our customers on financial and digital inclusion. Others focus on co-creating services with customers and make sure they can influence what we do.

By spring 2025 we will also have set up a charitable Community Foundation to expand on our existing work and deliver £100m of investment across our communities over the next decade.

We’re a housebuilder but also understand our responsibility to future generations, who will inherit the built environment we’re investing in today. We are setting the highest standards for affordable homes and great places to live.

We have established an ambitious Homes and Place Standard and want to build homes of the future - that are safe, flexible, enjoyable to live in, digitally connected and cost effective.

We’re well on our way to building 2,400 homes a year and our land-led approach is already delivering. If you share our commitment to shaping the future of housing, you’ll find us a secure place to build a long-term career.

As a strong, growing, and sustainable business we want to lead from the front and shape conversations in the housing industry, using our power and influence to make a real difference to people’s lives.

We provide modern workplaces that encourage a healthy, diverse and collaborative environment across our regions. Here you'll find a varied range of services that you’d expect to see from a FTSE 250 business.

These teams support our Housing, Development and Property Management departments, making sure they have the tools they need to maintain our leading position in the sector. They're also key to the development and implementation of our corporate strategy, processes and controls.

IT, Digital and Transformation roles

Achieving our ambitions will rely on sustainable innovation and transformation to deliver the level of service our customers demand and deserve. We balance pace with change to implement technology, data, automation or new systems that support our colleagues and connect teams around the business. And we’re investing in digital to give customers more choice: utilising modern digital solutions to provide online services and to meet their expectations for digitally-enabled homes.

Corporate Strategy and People teams

As well as hiring, retaining and rewarding talented employees, our corporate strategy and people teams are key to driving the strategic direction of the organisation, developing great leaders who role model our values and behaviours, and implementing company processes and controls.

Corporate Affairs

Our Corporate Affairs teams make sure that we’re communicating and engaging effectively with our key audiences (from employees and customers to government ministers). We also want to be known as one of the most influential housing associations and a go-to organisation for policymakers.

Finance and legal

We’re in a strong business position – equivalent to a FTSE 250 – so we look for commercially minded individuals to enable our ambitious goals. Our Finance and Legal teams deliver constant innovation and improvement. Whether that’s scrutinising operational efficiencies, pushing for policy changes, or transforming strategic plans, they make sure SNG is in the best position to grow and adapt.