Clear expectations that guide what we do
At SNG, we are committed to creating a great experience for all our customers, whether we’re looking after your home or you’re accessing our services.
Our Customer Promises set out what you can expect from us, as well as the commitments we ask of you in return.
From repairs and neighbourhoods to complaints, aftercare and more, each promise explains how we’ll support you and deliver a consistent, reliable service.
If you feel we’re not meeting these standards, or see ways we could improve, please let us know so we can work together to put things right.
Our commitment to you
Driving better experiences and outcomes across every service we provide