In this section, you’ll find information on our repairs service, including who’s responsible for a repair, how to report a repair to us, how to get ready for your appointment, and what to expect from our representatives and contractors.
We also have some guides and tips to help you with the upkeep of your home, such as information on how to avoid or defrost frozen pipes, and how to avoid or deal with condensation, damp and mould.
Report a repair
This section has information on our repairs service for all our customers
Got an emergency in your home?
If you need an emergency repair, we'll usually attend the same day but always within 24 hours. See which repairs we are responsible for that we class as an emergency.
SNG's Repairs Customer Promise
Our Repairs Customer Promise sets out exactly what you can expect from us – and what you need to do – so we can get your repairs done quickly and efficiently.
How long will my repair take?
The length of time your repair takes depends on the type of repair you need.
Avoid condensation, damp and mould
More about how and why condensation forms, lots of tips on how to minimise it – and how we can help if it’s a more serious problem.
Winter tips, advice and support
Find tips and advice about regular home maintenance checks to keep you and your home safe during the cold weather - and support for customers worrying about the cost of living.
Aids and adaptations
Find out how we can help you make everyday life easier by adapting your home or installing simple aids such as handrails. There are different processes for minor and major adaptations.
What to expect from our operatives and contractors
How our in-house teams and contractors should behave and what to expect before, during and after any repairs and maintenance to your home.
Maintenance guides
Useful guides on looking after your home, such as how to avoid frozen pipes, unblocking a sink or what to do if your heating’s not working, plus advice on condensation, damp and mould.