Our Social Value team works to measure and grow the positive social impact of our activities across SNG. We also support local organisations in our communities to do the same – because we’re committed to making a meaningful difference for our customers and the communities we serve. This social investment creates outcomes we can quantify in monetary terms, known as Social Value.
In 2024/25, SNG as an organisation generated £140.6million in social value: from supporting customers into employment and training; promoting financial and digital inclusion; providing debt advice and ‘cost of living’ support grants; to delivering environmental projects.
FAQs
Social impact refers to the immediate effect that programmes have on people, organisations, and communities – helping to influence and improve quality of life.
It’s important to measure impact beyond financial contributions and key performance indicators (KPIs). That’s why we continue to develop, embed, and manage social impact measures using a variety of methods.
Customer and community-based projects delivered and/or funded by SNG all create social impact. These range from partner-funded community projects to providing homes for people at risk of homelessness.
To demonstrate the social impact we make, we monitor the progress made and use data to measure outcomes. This can include questionnaires and surveys; observations and focus groups; or assigning a monetary value to projects (known as social value).
A method to quantify how different programmes and actions affect people’s lives – the overall impact on wellbeing and quality of life. It measures the positive benefits our work brings to individuals and communities.
We primarily use HACT UK’s social value bank to understand and calculate the social return on our investments, alongside other tools. We report on social value through our corporate KPIs and impact reporting.
Our supply chain and partnerships create wider opportunities to positively impact customers and communities – working together amplifies our impact.
An online noticeboard that connects community needs with supplier offers and tracks social value delivery. Find out more about this here 
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Our support offers - For suppliers
We offer a range of support to help suppliers measure and grow their social impact:
Social value switch on events
- Join our Match up, Meet up & make a difference events held across our localities. These sessions cover: How SNG and our Community Foundation support social impact; Practical ways to measure and grow your impact; Opportunities to form partnerships and increase impact without significant extra effort.
- Networking is a key focus - working together helps us all move forward. Find out more about our events here.
1-to-1 support
- We can help with: Developing a social value matrix to plan, track, and demonstrate impact; Connecting with beneficiaries based on available support; Distributing social value levy for contracted suppliers with this requirement
Social value measurement
- We use HACT UK’s social value bank to measure social return on investment. If you’re an active supplier, we’ll guide you through the tool and share measurable outcomes and their monetary values.
Match My Project (MMP)
- We encourage all suppliers and businesses we work with to sign up to MMP.
Our support offers - For community groups
We provide tailored support to community organisations:
Social value switch on webinars
- Our creative ways to measure impact webinars explore: Data collection and tracking methods, as well as share success stories and practical tips. Find out more about our events here.
1-to-1 support
- We assist with: Measuring social impact using available tools, as well as calculating social value figures for use in communications, funding applications, and more.
Social value measurement
- Like suppliers, community groups we work with can access guidance on using HACT UK’s social value bank and understanding measurable outcomes.
Match My Project (MMP)
MMP is an online platform that connects businesses and suppliers with community organisations to deliver local outcomes.
How it works:
- Community organisations upload projects needing support - such as funding, materials, resources, volunteer time, digital devices, skills development, mentorship, and more.
- Businesses or suppliers browse projects and offer support based on available resources.
- Community organisations can accept or decline offers.
Benefits:
- Better-resourced community partners
- Efficient way for businesses and suppliers to meet Social Value and CSR commitments
Find out more and sign up to MMP here. Please note this platform is only available to businesses, suppliers or community groups working in SNG Communities.
Upcoming social value events
Social value week 2025, hosted by SVLG puts a spotlight on social value - sparking conversations, sharing best practices, celebrating success stories, and recognising the commitment of our supply-chain partners. All panel discussions, case studies, and insights on social value planning, delivery, and impact will be shared on this webpage.
Social Value Week 2025 – Employment, Skills & Training Day
As part of #SocialValueWeek 2025, we wanted to highlight how Employment, Skills, and Training initiatives create meaningful Social Value for our customers. Our Social Value Team sat down with Paige Reeves, Employment & Skills Coach for London, and Reneil Thomas, one of the customers she supports. In a real, unscripted Q&A, they share:
- Reneil’s journey – how he’s embraced opportunities and progressed
- The power of tailored support and its impact
- Paige’s role as an Employment & Skills Coach in London
- …and much more!
Watch the video to listen to the full episode.
More events for 2026 coming soon.
How to get support
Find out if we’re working in your area. You can do this using our interactive map below:
If your organisation is working in one of our communities, we’d love to hear from you.
Please email us at socialvalue@sng.org.uk so we discuss how we can work together to measure and grow social impact.
If your organisation is outside our geography, please note that our support offer is designed to benefit our communities and the customers who live within them. For this reason, we currently only work with organisations that operate - or plan to operate - in areas where we have homes. If you’re not active in one of our communities, our support offer isn’t available currently.
However, if you're interested in expanding into a new area, contact our Community Investment and Strategic Partnerships team at community.investment@sng.org.uk.
Getting started
Our Social Value team are currently finalising their brand new guidance pack, which aims to help organisations in our communities along their social value journey. Check back here in early 2026 to find out more.
Meet the team
We’re a small but mighty team led by our manager Debs Williams. Our three Social Value Specialists are spread across our geography and work across different localities:
To contact anyone in our Social Value team, please email socialvalue@sng.org.uk.