Customer policies

Our ASB policy offers guidance on how we will work with customers and partner agencies to minimise its occurrence and protect those who report ASB.

This policy outlines our approach to preventing and reducing the risk of harm to children and young people who are experiencing, or are at risk from abuse, harm or neglect.

The purpose of this policy is to make sure compensation payments are consistent, fair, and proportionate.

We are committed to providing our customers with an exemplary service. While we endeavour to be reliable, responsive, respectful, and resourceful, we may not always meet our customer’s expectations.

This policy explains what domestic abuse is, what approach we’ll take and how we’ll respond to victim-survivor and perpetrators.

Our EDI policy outlines our commitment to equality, diversity, and inclusion in employment and service delivery, and demonstrates our compliance with the Equality Act 2010.

This policy sets out how we will let our social rent and Affordable Rent homes.

This policy applies to all customers, regardless of tenure, who live in properties owned or managed by SNG. It sets out our approach to pest control in customers’ homes and communal areas.

This policy applies to all customers, regardless of tenure, who live in properties owned or managed by Sovereign Network Group (SNG) who wish to keep pets in their homes.

This policy explains what safeguarding is, the types of harm, abuse or neglect and outlines the steps we’ll take to identify and respond to safeguarding concerns. 

This policy sets out the type of tenancy agreement we’ll offer when letting our homes.