We are committed to reducing barriers for people with disabilities by making our digital services accessible, inclusive, and easy to use for everyone.
This accessibility statement applies to content published on the following domains:
These websites are managed by SNG (Sovereign Network Group) and are designed to be used by as many people as possible.
As of 1 April 2025, our websites are partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.2 AA Standards 
.
Our websites have been built using code compliant with W3C standards for HTML and CSS. This means our websites should display properly in current browsers and any future browsers.
The text should be clear and simple to understand. You should be able to:
- zoom in up to 300% without problems
- navigate most of the websites using just a keyboard
- navigate most of the websites using speech recognition software
- use most of the websites using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).
In February 2022, we asked Shaw Trust to independently assess the accessibility of our websites – including testing by users with a range of disabilities, some using assistive technologies. Their reports detailed various accessibility issues across our web estate and we've been working with our digital web partner, MSQDX, to resolve them.
- View the accessibility certificate for www.sng.org.uk
- View the accessibility certificate for myaccountsouthandwest.sng.org.uk
- View the accessibility certificate for sales.sng.org.uk
Our jobs website - jobs.sng.org.uk is hosted by PageUp . It was tested against the WCAG 2.1 AA standard in 2023 and meets this level of compliance.
We know some parts of our websites are not fully accessible. You can see a list of any issues we currently know about below.
If you find any of our content isn't accessible and wish to request an alternative format, please contact us and we will aim to respond within 1 working day.
Non-compliance with the accessibility regulations
- PDFs and non-HTML documents - documents may not meet accessibility standards. To improve access for all users, we are actively working to convert key content - such as customer policies - into fully accessible web pages.
- Video content - we try to ensure that captions, audio descriptions and transcripts are provided for all of our videos where possible.
- Our websites include the use of online maps to show certain geographical information. These are not used for navigational purposes and are exempt under the regulations.
- Some of our services include third party content which we have no control over, such as documents from external parties, Google maps and play buttons on videos.
- Some pages on our websites include temporary alerts that are designed to highlight important information to users. Alert headings may result in an illogical heading structure on these pages but users will still be able to find the information.
- Forms - we're aware of certain issues with our online forms which may cause problems for some users.
In addition to the above, the issues listed below were identified on this website - www.sng.org.uk - following an accessibility review in December 2025.
- Visible label and accessible name inconsistency
- Illogical tab order
- Responsive design - cookie banner obstruction
- Ambiguous button labelling
- Non-descriptive page titles - search results page
- Non-descriptive links on chevron elements
- Element markup - HTML structure issues
- Landmarks
As a result of the review, we are aware that some areas of this website may cause difficulties for customers who use assistive technology.
These issues have been logged and are scheduled for resolution as part of our planned development work, with completion expected by Autumn 2026.
We will continue to update this accessibility statement as work progresses.
If you experience an accessibility issue that is not listed in this statement, please let us know using the contact options provided in the ‘Reporting accessibility problems with this website’ section. Your feedback is important and helps us improve the experience for everyone.
We are working with Shaw Trust and our digital partner, MSQDX, to address the outstanding accessibility issues.
Since then, we have made significant progress, including:
- ensuring all links are descriptive and meaningful
- adding missing alt text to images
- fixing issues such as empty elements, duplicate IDs, ambiguous button labels, empty headings and incorrect table markup
- improving heading structure wherever possible
- resolving issues in forms, including error handling, field instructions and mandatory field identification
We are also improving the accessibility of our PDF documents. This includes:
- converting them into web content where appropriate
- working with Shaw Trust to build in‑house capability
- asking our suppliers to implement accessibility measures in the source documents they produce.
We are carrying out ongoing testing with Shaw Trust to monitor the accessibility of our websites, identify new or emerging issues, and ensure that improvements are implemented effectively. This collaborative approach helps us maintain and continually improve accessibility over time.
If you're unable to access parts of our websites or need information in a different format, please contact us:
In your message, please include:
- the web address (URL) of the content
- your email address and name
- the format you need, for example, plain text, braille, BSL, large print.
We aim to respond within 1 working day.
We’re always looking to improve the accessibility of our websites. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, email digital@sng.org.uk.
To help us understand the problem, please tell us:
- the web address (URL) or title of the page where the problem occurred.
- a description of the problem.
- the device, browser and any assistive technology you are using.
We aim to respond within 1 working day.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations').
If you contact us with a complaint and you're not happy with our response , please contact the Equality Advisory and Support Service (EASS) .
The Recite Me toolbar lets you browse our sites your way. Change text size, colours, language, listen to content read aloud - and much more.
To access the toolbar, click the button below or Accessibility Tools button at the top of any page. Once opened, you’ll see all the options available to customise your experience.
You can find instructions for using the Recite Me toolbar in our user guide.
For videos and guides about other ways to customise your experience, visit BBC Accessibility help .
AbilityNet also has advice on making your device easier to use if you have a disability.
Both iOS and Android include system-level accessibility tools, including full voice control for hands-free use.
iOS guides
Android guides
- Learn about Android accessibility tools like TalkBack, Select to Speak and more.
- Learn about using voice control on Android.
Do you rely on tools and settings to help you use websites?
We’d love your feedback on how this website works for you and any technology you use
Share your feedback (opens in a new window)