We are committed to reducing barriers for people with disabilities by making our digital services accessible, inclusive, and easy to use for everyone.
This accessibility statement applies to content published on the following domains:
These websites are managed by SNG (Sovereign Network Group) and are designed to be used by as many people as possible.
As of 1 April 2025, our websites are partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.2 AA Standards 
.
Our websites have been built using code compliant with W3C standards for HTML and CSS. This means our websites should display properly in current browsers and any future browsers.
The text should be clear and simple to understand. You should be able to:
- zoom in up to 300% without problems
- navigate most of the websites using just a keyboard
- navigate most of the websites using speech recognition software
- use most of the websites using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).
We use a combination of independent accessibility audits, automated testing and manual testing to assess and improve the accessibility of our websites.
In 2022, we commissioned Shaw Trust to carry out an independent assessment of our websites, including testing by users with a range of disabilities, some using assistive technologies. Their findings helped us identify and address accessibility issues across our digital estate, working alongside our digital partner, MSQDX.
Since then, accessibility has been embedded into the development, testing and ongoing maintenance of our websites and digital services. New websites and services are reviewed against WCAG accessibility standards, and we continue to monitor and improve accessibility across our web estate.
- View the accessibility certificate for www.sng.org.uk
- View the accessibility certificate for myaccountsouthandwest.sng.org.uk
- View the accessibility certificate for sales.sng.org.uk
Our careers website - https://sovereignnetworkgroup.wd103.myworkdayjobs.com/SNGExternal (hosted on the Workday platform ) is a third‑party service and is designed to meet WCAG 2.2 accessibility standards.
Some parts of our previous jobs website (hosted by PageUp ), will remain live until Spring 2027. This site was tested against the WCAG 2.1 AA standard in 2023 and met that level of compliance at the time of testing.
We are committed to making our websites and digital services accessible to everyone. While most areas of our websites meet accessibility requirements, we know some parts are not yet fully accessible and are continuing to improve them.
If you find any of our content isn't accessible and wish to request an alternative format, please contact us and we will aim to respond within 1 working day.
Non-compliance with the accessibility regulations
- PDFs and non-HTML documents - documents may not meet accessibility standards. To improve access for all users, we are actively working to convert key content - such as customer policies - into fully accessible web pages.
- Video content - we try to ensure that captions, audio descriptions and transcripts are provided for all of our videos where possible.
- Our websites include the use of online maps to show certain geographical information. These are not used for navigational purposes and are exempt under the regulations.
- Some of our services include third party content which we have no control over, such as documents from external parties, Google maps and play buttons on videos.
- Heading structure - Some pages may contain non-sequential heading structures due to the use of reusable components. While headings may not always follow the expected hierarchy, users can still access, navigate and understand the content using assistive technologies. We will keep this issue under review as part of our ongoing accessibility improvement programme.
- Forms - we're aware of certain issues with our online forms which may cause problems for some users.
In addition to the issues listed above, previous accessibility reviews of our websites have identified areas where improvements are required. While many issues have already been resolved, the following accessibility issues remain open on www.sng.org.uk and are prioritised within our ongoing development programme.
- Visible label and accessible name inconsistency
- Illogical tab order
- Responsive design - cookie banner obstruction
- Ambiguous button labelling
- Non-descriptive links on chevron elements
- Element markup - HTML structure issues
- Landmarks
These issues have been logged and are being addressed through our ongoing accessibility improvement programme.
We regularly review, prioritise and implement accessibility enhancements as part of planned website development.
We remain committed to improving accessibility across our websites and digital services and providing an inclusive experience for all users.
We will continue to update this accessibility statement as work progresses.
If you experience an accessibility issue that is not listed in this statement, please let us know using the contact options provided in the ‘Reporting accessibility problems with this website’ section. Your feedback is important and helps us improve the experience for everyone.
We are working with Shaw Trust and our digital partner, MSQDX, to address the outstanding accessibility issues.
Since then, we have made significant progress, including:
- ensuring all links are descriptive and meaningful
- adding missing alt text to images
- fixing issues such as empty elements, duplicate IDs, ambiguous button labels, empty headings and incorrect table markup
- improving heading structure wherever possible
- resolving issues in forms, including error handling, field instructions and mandatory field identification
We are also improving the accessibility of our PDF documents. This includes:
- converting them into web content where appropriate
- working with Shaw Trust to build in‑house capability
- asking our suppliers to implement accessibility measures in the source documents they produce.
We are carrying out ongoing testing with Shaw Trust to monitor the accessibility of our websites, identify new or emerging issues, and ensure that improvements are implemented effectively. This collaborative approach helps us maintain and continually improve accessibility over time.
If you're unable to access parts of our websites or need information in a different format, please contact us:
In your message, please include:
- the web address (URL) of the content
- your email address and name
- the format you need, for example, plain text, braille, BSL, large print.
We aim to respond within 1 working day.
We’re always looking to improve the accessibility of our websites. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, email digital@sng.org.uk.
To help us understand the problem, please tell us:
- the web address (URL) or title of the page where the problem occurred.
- a description of the problem.
- the device, browser and any assistive technology you are using.
We aim to respond within 1 working day.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations').
If you contact us with a complaint and you're not happy with our response , please contact the Equality Advisory and Support Service (EASS) .
The Recite Me toolbar lets you browse our sites* your way. Change text size, colours, language, listen to content read aloud - and much more.
To access the toolbar, click the button below or at the top of any page. Once opened, you’ll see all the options available to customise your experience.
You can find instructions for using the Recite Me toolbar in our user guide.
For videos and guides about other ways to customise your experience, visit BBC Accessibility help .
AbilityNet also has advice on making your device easier to use if you have a disability.
*Please note, our Careers website does not currently support the Recite Me toolbar. Many devices and browsers include built-in accessibility features, and you can use your preferred accessibility tools, extensions, or assistive technologies when using this site. If you need extra support or advice, please contact our Recruitment team on 0300 5000 926 or email careers@sng.org.uk.
Both iOS and Android include system-level accessibility tools, including full voice control for hands-free use.
iOS guides
Android guides
- Learn about Android accessibility tools like TalkBack, Select to Speak and more.
- Learn about using voice control on Android.