STAIRs

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What is STAIRs?

The Social Tenant Access to Information Requirements scheme (STAIRs) makes it easier for you to access information about your home and services. It helps you understand how we work and to hold us to account.

STAIRs is a new government scheme that gives people living in social housing the right to access information about how their home and services are managed.

It’s designed to make housing providers more open and transparent, so you can better understand how decisions are made and how we’re performing.

View the full STAIRs policy on GOV.UK (opens in a new window)


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What’s changing and when

The STAIRs scheme is being introduced in two stages:

Stage 1: From October 2026 – Information we publish

We’re making key information about how we manage your home and services easier to find on our website.

This includes things like:

  • how we make decisions
  • how we spend money
  • how we manage repairs and safety
  • how we’re performing

Stage 2: From April 2027 – Your right to request information

From April 2027, you will have a legal right to ask us for information about how we manage your home and the services we provide. This will help make our services more open and easier to understand. 

You’ll be able to ask us for specific information about your home or services.

  • You can make a request in writing (for example, online or by email)
  • We’ll respond within 30 days
  • If we can’t share something, we’ll explain why

We’re currently developing how we’ll respond to STAIRs requests. We’ll share more information about how to make a request closer to April 2027.


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Stage 1 - The publication scheme

As part of STAIRs, we've published key information about how we manage your home and services.

A lot of this information was already available but we’ve brought it together in one place to make it easier for you to find. 


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How we’ll support you

As STAIRs is introduced, we’ll make it easier for you to access information about your home and services.

We’ll be sharing more details over time, including:

  • how you can request information from April 2027
  • details of our online information request form and how to use it

Our aim is to make everything as open, clear and easy to understand as possible.


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We're here to help

We’re always here to support you with information about your home and services. If you need help with something in the meantime, you can use your usual contact options.


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Making a complaint

If you'd like to make a complaint about our publication scheme, you can do so by emailing STAIRS_PS@sng.org.uk.