Customer information

Find tips and advice about regular home maintenance checks to keep you and your home safe during the cold weather - and support for customers worrying about the cost of living.

As well as people on a lower income (and registered with their local council); we offer homes to rent for over 55s (supported and extra care schemes), and shared ownership and private rent.

Information on our repairs service plus maintenance guides and videos to help you with the upkeep of your home. There are also some pages specific to different customers.

Find out about ways to pay your rent, the differences between variable and fixed service charges, and how we calculate estimates and actual costs.

Whether it’s your first day, first week or first year in your rented SNG home, it can take a little time to realise that we offer much more than just a great place to live.

Get quickly to the information and links you need on issues like domestic abuse, making a complaint, avoiding scammers, hoarding and anti-social or other difficult behaviour.

At SNG, we want to support our customers so they can thrive. If you're struggling with debt, work, benefits, household bills or using the internet, we can help.

If you’re already a tenant and would like to move, we offer a range of options to suit your needs. If you want to move out, we take you through the process and what you need to do before you go. 

Occasionally we are forced to take legal action. This page explains how that works, what eviction means and how you can get help to avoid you losing your home.

We want you to move into one of our properties fully prepared to manage your home, and aware of the rights and responsibilities that go with a tenancy.

Useful articles and links in one place if you rent a home from us through an assured, secure or fixed term tenancy.

In this section we’ve pulled together links to all the main articles and information that you might need if you’re a shared owner or leaseholder.

Specific useful content and advice if you rent a home from us through private market rent.

Important information on fire safety (including for our taller buildings), as well as more on key topics like gas, electrical safety, asbestos and water safety. 

Information on other topics, such as condensation, damp and mould; home contents insurance; renting a garage; 'going green' and useful links about mental health.

We’ve helped thousands of residents with their work goals and we can help you too: from getting into work to finding better paid work or gaining a qualification. 

Customers help shape services, monitor our performance and influence our work in communities. Get involved in a way that suits you: from being on a panel to completing a survey on our Engage platform.

Every year we publish an annual report to customers, where you can find out how we did against our targets, as well as our performance and achievements over each financial year.

Being 'green' doesn’t just help the planet but can have a positive impact on your bank balance too. Take a look at our hints and tips to help you reduce your impact on the planet. 

Our customer policies explain how we support you - covering everything from complaints and safeguarding to domestic abuse, anti-social behaviour (ASB) and more.