Report a repair

Before reporting a repair, check who is responsible to avoid delays:

• Tenants: what we fix and what you fix
• Leaseholders: your repair responsibilities

When you’re ready to report, please have:

• your contact details
• a clear description of the problem
• times when someone over 18 can give access

For emergencies, please call us so we can prioritise your repair.

Help with repairs

Guidance on emergencies, appointments, repair times, your responsibilities - and what you can expect from us.