Enter your home's postcode, then select your address. (We won't store any information you enter here.)
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We've identified you as a .
Please refer to information for this group of customers (where appropriate) when you're using this website.
If you can’t make your appointment, please contact us as soon as possible (or call us on 0300 5000 926 if your appointment's today or tomorrow), so that we can re-book it and give the slot to someone else.
Preparing for your appointment
- Please make sure someone over the age of 18 is in your property the whole time we’re there – as we can’t be in your property unsupervised.
- Any dogs must be secured behind a closed door in a separate room before we arrive - and kept there all the time please while we're in your home, muzzled if appropriate. Otherwise we will not be able to carry out any work. Several employees have had serious bite injuries where dogs have got out and become aggressive to a stranger in their home (especially if we're working away from you in another area) so keeping your pets safely away will also stop them potentially getting distressed.
- Please clear the area in and around the repair – if this is under laminate flooring you've laid, you’ll need to remove it before we arrive.
- If we're coming for a gas or electric appointment, please make sure you have money in the meter, as we'll need to run the appliances to check them.
It’s really important you check the identity of anyone you let into your home. That’s why all our employees and contractors carry official identity cards, which includes their photograph. If you’re at all concerned about letting anyone in who claims to be from SNG, please ask to see their identity card.
If they don’t have a card, or you’re worried, don't let them into your home. Call us on 0300 5000 926 and we’ll be happy to confirm if someone from SNG was due to call. Genuine callers are always happy to wait for you to check.
By signing your tenancy agreement you’ve agreed to allow us into your home to make essential repairs and for inspections, including your annual gas safety check. If you repeatedly refuse to give us access to your property, we'll apply for a court order to do so, and you could even lose your home.
Please don’t let it get to this stage. If you have any concerns contact us as soon as possible and we can talk through any concerns you may have.
We expect all our employees and contractors to follow our code of conduct. They must complete their work professionally and without causing any unnecessary disruption. If you're unhappy with anything they do or say please contact us.