Checking your fire doors are safe
To keep you safe and make sure that your fire doors are working as they should, we have an extensive programme of fire door inspections on buildings over 11metres tall. This is a statutory requirement, so if you live in one of our tall buildings, the terms of your lease or tenancy require you to provide access to your home so we can inspect your front door. We will contact you to let you know when a fire door inspection is coming up in your building, and you can arrange an inspection for when you are available. We need your help to ensure the continued safety of the fire doors in your building, so it’s really important that you book in your inspection when we contact you about this.
The law requires fire doors in communal areas to be inspected every three months, and fire doors at the entrance of people’s homes must be inspected once a year.
We will send you a letter to let you know when our contractors Riskhub are visiting to check the communal doors. During this visit, if your front door is due for an inspection, they will knock and ask to inspect your front door if you are available. Contractors will always carry have photo ID to verify who they are working for. If you are ever uncertain about whether a contractor is legitimate, please do not let them in and call us to verify their visit. Alternatively, if you won’t be in when our contractors are visiting, you can contact us to arrange a convenient date and time for your inspection.
What do the inspections involve?
Fire door inspections involve checking both sides of the doors to see if they are in satisfactory condition and are operating as expected. Our contractors require access to both sides of each door to inspect them fully. They'll be checking some key features such as:
- If there is any damage to the door's glazing (glass, if there is any) or air vents and grills
- If there are significant gaps around the frame and that seals and hinges are fitted correctly
- The self-closer shuts the door correctly around the whole frame
- That there is no visible damage to the door or closer.
There are QR codes fitted to the doors which allow inspectors to record information about the condition of the door during their visit. Any issues identified will be reported back to our Fire and Building Safety team who will arrange any repairs or remediation work that is needed. If work needs to be done to your front door, the team will be in touch.
Your help is needed for us to complete fire doors inspection
Currently 91.5% of the communal fire doors in our tall buildings have been inspected, whereas we have a much smaller 38.9% of flat entrance doors which have been inspected. We want to see 100% inspections across the board, so we need your help. When we contact you about your fire door inspection, and when our contractors visit your building, please let them in to check your fire door is in working order. Alternatively, please get in touch to book a more convenient time for your inspection. We need you to work with us so we can check that your fire door is fully functioning and in good condition. This ultimately protects your safety and the safety of your household and neighbours in the event of a fire.
If we cannot get in touch with you to arrange an inspection, we will need to consider taking legal action, which is a last resort after repeated attempts to contact you. We’d like to thank all customers who helped make these inspections a success so far by letting us into their homes to check the inside of their front doors. Keeping customers safe in their homes is very important to us, so we really appreciate your co-operation with these inspections so far.
If you have had your flat door inspected since January 2025 – there will be no need for another inspection until 2026. If you have not, we will be in touch when your inspection is due. If you have any questions , please contact us.