What to do when you move out

This page applies to South and West SNG customers only

If you're a London and East customer and are planning to end your tenancy, please contact us.

If you hold an assured, secure, or fixed-term tenancy with us and wish to end it, please complete our Notice to Quit form Opens in new window. 

If you're submitting on behalf of another person, please use the form to end tenancy for someone else Opens in new window.

  • We need a minimum notice period of four full weeks - the notice period will begin on a Monday, once we receive your completed form, to end on a Sunday. If you cannot complete our online form, please get in touch.
  • We're unable to end your tenancy without receiving a completed Notice to Quit form, and will not accept notice over the phone or by email.

Once your request has been approved, we’ll let you know the date the keys need to be returned to us and how much rent you need to pay to the end of your tenancy.

We’ll also arrange an assessment inspection of your home before you move out. During this inspection we’ll let you know of any repairs or maintenance you need to complete beforehand - to avoid being recharged. 

If you’ve made any alterations to the property without permission, you may be required to change something back to its original state. 

We'll also tell you what you need to do to leave your home in good condition.

What do I need to do before I move out?

There are several things you need to do before you move: 

  • Please leave your home empty (there may be charges if we need to remove items), clean and in good condition, completing any repairs and redecoration that need doing so that we don’t need to recharge you, or stop a move to another one of our homes.
  • Take gas and electric meter readings and give these to your utility supplier to finalise your energy bill for payment.
  • Return all the keys – including the gas card and electric key if you have them. We’ll fit a key safe before you move out and let you know the code.
  • Let us know your new address.
  • Continue to pay rent until your tenancy has ended. Please make sure your rent account is clear and that you’ve paid off any other debt you have with us. If you still owe rent payments when you leave, we may have to take legal action against you.

What if it’s a joint tenancy, and one person wants to leave?

If you’re in this position, we’d ask both residents to contact us and discuss the tenancy. The resident who’d like to remain in the property would need to agree to keep all the terms of the tenancy, including paying the rent. We may then agree to assign the tenancy to them.

What happens if a resident has died?

We’ll ask a relative, or the person responsible for the resident’s affairs, to fill in a form and send it to us with a copy of the death certificate. We’ll work with, and support, the family through the notice period and provide advice and guidance if they need it.

What do I need to do if I'm moving from another sort of home?

If you're a tenant in an Intermediate Rent, London Living Rent or SmartRent property, then your moving out responsibilities are slightly different, so please get in touch with us.

Please visit our dedicated page for private market rent customers for information about the different requirements for these properties. 

(If you're a London and East customer and are planning to end your tenancy, please contact us.)