Learn more about your Brabazon home
As well as learning more about the services in your Brabazon home, there's information on who to contact in the event of an emergency, and what to do about insurance.
When you move into your new home, you'll be given various leaflets supplied by the manufacturers and installers of the equipment in your home. Please keep all this information safe so that you can refer to it in the future and familiarise yourself with the user manuals for your appliances and heating system.
Burst water pipes or complete electrical emergencies should be reported by calling the following numbers.
For water emergencies - loss of supply, mains bursts or damage:
0345 702 3797 (Bristol Water) or 0345 600 4 600 (Wessex Water)
Electricity power cuts or dangerous situations
0800 6783 105 (National Grid - South West)
If you smell gas, please call:
0800 111999 (National Gas Emergencies)
Make sure you know where in your home the various valves and switches are situated, so that you can turn off the water or electricity in an emergency.
For emergency situations which may arise in your home relating to defects, please call 0300 5000 926. Our contact centre is open 24/7.
Your heating and hot water is provided by an Air Source Heat Pump. These work differently to a traditional gas boiler so you may need to get used to a different way of heating your home.
The most cost-effective way to use the system is to set the temperature you are comfortable with upstairs and downstairs using the room stats and then leave the system on all the time. If you home falls below the temperature, the pump will kick in to raise the temperature otherwise it won’t be drawing power.
You shouldn’t need to touch the programmer on the cylinder unit, and please don’t put anything in front of or on the pump unit.
The system should already be set up and working when you move in but the Mitsubishi Quickstart Guide may help if you have any problems. We also have useful information about using your Air Source Heat Pump.
SNG are responsible for the flooring in your kitchen and bathroom. We’ve provided some additional flooring to make it feel like home as soon as you move in, but we will be gifting this to you, and you are responsible for its maintenance and replacement going forward.
Your home has an electric vehicle charger which is linked directly to your electric meter.
There is a QR code on the side of the unit to scan and download the app to manage the charger.
If you won’t be using it we recommend that you turn if off via the consumer unit.
Your home has a PV panel on the roof which feeds into your energy supply. You will benefit from reduced energy costs of you use your appliances during the day while the PV is providing power.
Although you can’t sell power back to the grid, you may be able to benefit from a green tariff with your energy supplier so its worth shopping around for a green deal.
You won’t need to touch any of the PV equipment, it will automatically feed into your energy supply.
SNG insures the building in which you live, but we don’t insure your personal contents.
You should arrange a comprehensive insurance policy to cover you for fire, burglary, break-in, storm and flood damage and other risks as soon as you move in.
SNG has teamed up with Thistle Tenant Risks and Ageas who provide specialist Tenants Contents Insurance policies.
This home contents insurance scheme can offer you protection for the contents of your home including cover for items such as furniture, carpets, curtains, clothes, bedding, electrical items, jewellery, pictures and ornaments. Find out more about home contents insurance.