Taking SNG’s Customer Engagement show on the road
Over the past few months, we’ve been out on the road, bringing our teams closer to the communities we serve. We hosted nine roadshows across our areas where we manage homes, from Oxfordshire down to the Isle of Wight, creating spaces for meaningful conversations and practical support.
The response was incredible - over 300 customers attended these events, engaging with SNG colleagues and our partners. We were proud to collaborate with 30 organisations, who joined us to provide advice and guidance on everything from financial wellbeing to energy efficiency and several SNG Board members also hit the road to have conversations with our customers.
Highlights from the roadshows
- Sustainability matters: 12 young people completed our Sustainability Quiz, and more than 6 adults expressed interest in joining our Sustainability Thematic Group.
- Youth Voice: 6 young people showed enthusiasm for shaping the future by joining our Youth Voice Group.
- Digital engagement: 79 customers signed up to our Engage platform - 10 under 25, 46 over 25, and 8 with unknown dates of birth - helping us build stronger digital connections.
- Employment support: 7 attendees were referred to our Employment and Skills Team for tailored advice and guidance.
One of the most powerful moments came when a customer reached out for help during a roadshow. Our team sprang into action, providing:
- Installation of a shower curtain to help bathe her children
- An income maximisation appointment
- An energy assessment
- A digital equipment grant
- A £100 Helping Hands voucher and an air fryer
- An Employment and Skills appointment
Due to customer feedback at our events, we are also now working with us to set up a wellbeing group in Slough and a toddler group in Westbury following our consultation finding that there was little opportunity for young children to play in the community.
This is what our roadshows are all about - being visible, accessible, and ready to make a tangible difference in people’s lives.
Feedback from attendees has been overwhelmingly positive. Customers appreciated the chance to meet SNG colleagues face-to-face, ask questions, and access practical support in one place. Many said they felt more connected and informed about the services available to them.
Read more about you said and we did here
Our commitment to customer engagement doesn’t stop here. We have exciting future plans, including:
- More time in communities: The launch of The Big Community Conversation series – bringing staff volunteers from across SNG out into our communities every month.
- Thematic groups: Opportunities to join groups like Youth Voice, Sustainability, Building Safety, Reading, and more.
- Digital engagement: Expanding our Engage platform for feedback, surveys, and relationship-building.
- New initiatives: Launching Turning the Key and the SNG Podcast to share stories and updates.
- …and many more ways for customers to have their say and shape our services.
At SNG, we believe engagement is about partnership, visibility, and action. Thank you to everyone who joined us at the Roadshows - we look forward to continuing this journey together.