You said, we did

• Sustainability matters: 12 young people completed our Sustainability Quiz, and more than 6 adults expressed interest in joining our Sustainability Thematic Group.
• Youth Voice: 6 young people showed enthusiasm for shaping the future by joining our Youth Voice Group.
• Digital engagement: 79 customers signed up to our Engage platform - 10 under 25, 46 over 25, and 8 with unknown dates of birth - helping us build stronger digital connections.
• Employment support: 7 attendees were referred to our Employment and Skills Team for tailored advice and guidance.

One of the most powerful moments came when a customer reached out for help during a roadshow. Our team sprang into action, providing:

• Installation of a shower curtain to help bathe her children
• An income maximisation appointment
• An energy assessment
• A digital equipment grant
• A £100 Helping Hands voucher and an air fryer
• An Employment and Skills appointment

Due to customer feedback at our events, we are also now working with us to set up a wellbeing group in Slough and a toddler group in Westbury following our consultation finding that there was little opportunity for young children to play in the community.

This is what our roadshows are all about - being visible, accessible, and ready to make a tangible difference in people’s lives.

Feedback from attendees has been overwhelmingly positive. Customers appreciated the chance to meet SNG colleagues face-to-face, ask questions, and access practical support in one place. Many said they felt more connected and informed about the services available to them.

Our commitment to customer engagement doesn’t stop here. We have exciting plans, including:

• More time in communities: The launch of The Big Community Conversation series in 2026 – bringing staff volunteers from across SNG out into our communities every month.
• Thematic groups: Opportunities to join resident groups on themes like Youth Voice , Sustainability , Building Safety, Reading, and more.
• Digital engagement: Expanding our Engage platform for feedback, surveys, and relationship-building.
• New initiatives: Launching our Turning the Key at SNG podcast to share stories and updates.
• …and many more ways for customers to have their say and shape our services.

At SNG, we believe engagement is about partnership, visibility, and action. Thank you to everyone who joined us at the Roadshows - we look forward to continuing this journey together.

You said:

Customers in our older person schemes wanted support to create and run their own activities - helping build community spirit, reduce loneliness, and give customers the confidence to lead their own initiatives.

We did:

Through our ‘Make it happen’ fund, 42 grants were awarded to customer‑led projects across our schemes. These were designed to support a wide range of activities, including: Christmas and New Year celebrations, games nights, craft clubs, outdoor activity groups, as well as cooking and lunch clubs.

Customers are more connected, more active and more confident in using communal spaces. Many activities have continued beyond the one‑off events they funded. After the positive impact of the programme, the fund is being re‑launched this Spring with a broader focus on improving social inclusion, building connections, and reducing loneliness - responding directly to what customers told us matters most.

“This fund has enabled residents to meet with like-minded people; to feel part of something, family and friends supported the events. The events were warm, inviting and inclusive. It left people wanting more”.

You said:

MPs told us they needed a simpler way to raise concerns about their constituents’ homes and our services. Many said it wasn’t always clear who to contact locally, which meant issues were sometimes escalated straight to senior leaders. MPs also wanted quicker acknowledgement of enquiries and more chances to build regular, proactive relationships with our teams.

We did:

We contacted all 150 MPs to give them a direct, easy route into SNG. Instead of contacting the CEO, MPs can now reach Regional Directors and Locality Managers who can respond more quickly and work closely with them and their caseworkers. We also shared clear customer service routes for repairs and casework and committed to acknowledging MP enquiries within 24 hours.

To support ongoing collaboration, we offered regular or ad‑hoc meetings to discuss local issues, developments, or policies. MPs can also continue to use our central elected representative’s inbox if that’s their preferred way to get in touch.

You said:
There are concerns about drug activity and violent crime on some estates.

We did:
We've opened a number of ASB (anti-social behaviour) cases, escalated our concerns to the Council, and are working with partner agencies to crack down on ASB activities. This work includes the recent launch of the Christchurch Intel Meeting - to improve data sharing and collaboration to effectively deal with high-risk cases in the area.

You said:
I’ve lived here for 28 years and have never seen the dumping of unwanted items so bad.

We did:
Colleagues from across SNG spent the day at the estate mentioned, meeting with the Police and Ward Councillor, talking to customers and clearing rubbish from hot spot areas.

You said:
More privacy is needed in our communal garden.

We did:
SNG supported customers at Selkirk Court to plant a hedgerow spanning the length of the garden and providing screening from the road. A communal garden shed, tools and plants were also added to help with this growing communal garden.

You said:
We need more activities and events to support the community.

We did:
SNG is supporting Brockworth Link Community Centre to run a range of sessions for younger residents in the community. A Play Gloucestershire youth bus is running across three SNG communities, we ran a Litter Lotto prize waste initiative in Charlton Hayes, and organised a community day in Ashley Court Community. 

You said:
We need more youth activities in Bristol.

We did:
SNG has partnered with three other housing associations to match the £19,000 raised to support Young Bristol's innovative Youth Club on Wheels project. This a new mobile youth service which works with young people over 8 in hard-to-reach areas of the city and rural areas where there are currently little to no services for young people to interact, engage, and enhance their skills.

You said:
There was serious ongoing violent and threatening behaviour from a customer that placed other residents and SNG colleagues at significant risk.

We did:
SNG does not tolerate violence or threats towards the community and colleagues so we acted swiftly, using all appropriate legal routes, including seeking an injunction to stop the behaviour and protect those affected. The injunction order was breached, so further action followed in the form of possession proceedings. The court granted us possession of the home, recognising the severity of the risks involved. An injunction with an exclusion zone is now in place to prevent the individual from returning to the area, providing ongoing protection and safety for residents and colleagues.

You said:
There was persistent noise nuisance from a neighbour's parties and arguments, threats, racial abuse, and poor upkeep of their home and garden.

We did:
SNG sent extensive interventions including warning letters, multi-agency referrals, and civil injunctions, but unfortunately the behaviour continued. As a last resort, we initiated possession proceedings. The legal process was prolonged due to a counterclaim from the customer accused of this anti-social behaviour, but we remained resolute and were ultimately successful in securing a possession order. The eviction has been completed and we've since prepared the home to be re-let, and it is now a place to call home for a family who are great neighbours and who positively contribute to the community.

You said:
Customers asked for help forming a Community Organiser group to support the Community Investment (CI) programme in the new development of the Brooklands Community Centre. 

We did:

• Supported customer leadership: We helped an engaged group of customers establish themselves as an emerging residents’ association and develop into active Community Organisers.
• Joined up local partners: Community Investment and Partnership Lead at SNG is working closely with the Parish Council and the Community Organisers to shape and deliver the CI programme.
• Celebrating progress: We’re organising a community celebration event for the new development’s opening on 14 April.

Customers feel more empowered, better connected and ready to shape their new community together.

You said:

Customers at one of our schemes of flats were suffering high levels of ASB (anti-social behaviour) and there were concerns about safeguarding.

We did:

SNG's Locality team, supported by partners from Community Payback , spent the day at the scheme completing repairs, providing debt and rent advice, landscaping gardens and talking through ASB concerns. A skip was also provided for customers' unwanted items.

You said:

More investment needs to be made to make our community feel inclusive and one to be excited to be part of. 

We did:

When Hollie moved into her SNG home in Mount Wise, Plymouth, the local neighbourhood centre was quiet and run-down. Today, it’s buzzing with life - and her family is right at the heart of it. 

Thanks to SNG’s partnership with Zebra Collective, the centre now hosts youth clubs, family sessions, and skills training six days a week. Hollie’s three children love the Junior Youth Club, and her eldest, Keeli, has gone from attending the teen club to volunteering at events and summer trips. She now dreams of becoming a youth worker. 

It’s not just about activities - SNG’s Match My Project helped fund new loft insulation and doors for the centre, and we’re working on toddler groups, parenting classes, and healthy eating sessions to support local families even more. 

There’s fun too: Hollie and her partner danced the night away at a Reggae Night fundraiser, while Shea joined a youth camping trip. These moments show what community spirit looks like when people come together. 

Debbie Freeman, Zebra' Community Work Lead, says, 

"SNG's contribution to our efforts has been invaluable -and exceptional: they've been tireless, strategic, consistent and friendly, and have contributed in several distinct ways to our community and youth work developments. What began with SNG community investment and partnership funding, to Match My Project, employment and skills, to iWill, SNG’s work has transformed opportunities for families in Plymouth."

You said:

Customers Sandra and Dan, who is partially sighted, wanted help meeting neighbours, finding local activities like Tai Chi and walking group, as well as accessing support from local services.

We did:

• Created ways to connect: Four Greens Community Trust promoted Community Cuppa sessions, so new customers felt welcome.
• Offered tailored referrals: They were directly linked to Elder Tree (Tai Chi) and Improving Lives Plymouth (walking groups). 
• Provided accessible support: Dan was connected with Sensory Solutions for sight‑loss services.

Sandra and Dan are no longer "the new couple from Surrey" - they are active members of the New Friar Court community. By attending the monthly meetings, they have built a local support network, increased their confidence in accessing city-wide services, and are currently on the guest list for local fitness sessions.

This work is delivered through the Plymouth Ageing Well partnership, led by Four Greens Community Trust. As a founding member, we’re committed to helping residents stay connected, active and supported.

“On each occasion you have always told us that we can come and ask you about anything, and we have and you have helped us. That is really reassuring for us.” — Dan

You said:
A tenant was making neighbours' lives a misery in Blandford Forum.

We did:
We worked closely with Dorset Police and local community, successfully evicting the tenant once the police secured a closure order on the property due to the crime, disorder and antisocial behaviour. 

You said:
There is deprivation in the area that goes unnoticed.

We did:
We hosted a successful Partnership Day with local voluntary agencies to get an understanding of the issues they felt need to be addressed in Dorset. Working together, we identified opportunities to improve how community services are delivered, to improve joint funding bids for the area, and support the voluntary sector itself.

You said:
There were issues with serious anti-social behaviour at several properties across North Dorset.

We did:
We've been working closely with Dorset Police, local partners and the community to tackle a number of cases. Read more about how we’ve resolved issues at five properties in Gillingham and Shaftesbury – including taking possession action. 

We know how distressing and frustrating ASB can be, and although we always act as quickly as we can, we have to gather strong evidence before the courts can grant orders such as possession. This can take time, so we’re grateful to customers and neighbours who continue to report issues and work with us throughout this.

You said:

You want to feel safe in your home and know that abuse is taken seriously.

We did:

We worked closely with partner agencies to take firm action following a serious domestic abuse case, including removing an individual from one of our homes to protect those affected. We remain committed to acting decisively where harm occurs and supporting people to feel safe and secure in their communities.

You said:
There is a lack of support and initiatives for young people.

We did:
SNG commissioned Fearless United to deliver two multi-sports hubs. The funding transformed a previous outdoor football class into regular weekly activities, including the introduction of a 10-week indoor winter activities hub. Since it started, young people have been participating in a variety of new activities, with 15 young people regularly attending. 

We also started a partnership with the Sele School on their Health and Wellbeing Programme, delivering an Intergenerational project, where 12 students met and interviewed 10 residents from an SNG Housing for Older People Scheme, collating information which was then transformed into an oral history project. We also delivered a Primary School Transition project, where 60 young people from local primary schools attended a team building day and got the chance to meet their ‘buddy’, who then supported them through their first full term of their next school year.

You said:
There is a lack of initiatives for older people.

We did:
SNG supported a seated exercise project aimed at our elderly customers. During the 12 months that the project has run, there have been 54 local people who have attended the classes. We also worked in partnership with the Broxbourne and East Herts Community Alliance to deliver NHS App training in five housing for older people schemes, which has supported SNG customers with a variety of help and advice.

You said:
There needs to be better health and wellbeing provisions and services.

We did:
SNG piloted a visit by the NHS Better Health Bus, in partnership with Hertfordshire County Council, where over 50 people accessed the services onboard, including a health MOT, addiction support and general health advice. Additionally, an addiction drop-in support programme was delivered by Phoenix Charity at the SNG Sele Community Hub. The programme delivered a 16-week support and advice service, which was accessed by 34 people.

We also supported the introduction of the East Herts Health Hub, working in partnership with Broxbourne and East Herts Community Alliance and East Herts Council to provide weekly walk-in health support and advice, hosted at the SNG Sele Community Hub.

You said:
Ryde and East Cowes could do with a tidy up.

We did:
Our Isle of Wight Locality team and Communities team worked in partnership to deliver five Mini-Spring Clean Up Days in Ryde and East Cowes. 

You said:
More affordable housing is needed on the Island.

We did:
Our new development at Horsebridge Hill will deliver 131 much needed new affordable homes and will pave the way for future schemes on the Island. Find out more about the homes.

You said:

Customers at Willow House reported repeated antisocial behaviour, specifically loud music coming from a neighbour’s home. They told us the noise was persistent and was affecting their comfort and wellbeing within the extra‑care scheme.

We did:

We spoke directly with the customer causing the disturbance, followed up in writing, and shared full details of the incidents with Brent Council’s Noise Nuisance Team. Brent Council, supported by the police, visited the property and removed five large speakers after the behaviour continued. Since then, there have been no further reports of noise nuisance, improving peace and comfort for nearby customers. We’re aware the resident has purchased additional speakers, so we are continuing to monitor the situation closely to protect the wellbeing of the scheme.

You said:

Fencing was needed around Bircherley Court to deter litter and dog fouling.

We did:

Due to high costs of fencing, we got creative and spent our £300 gardening budget to fix this. We managed to purchase and plant 100 Pyracantha bushes, which are very prickly, around the whole perimeter. Once fully grown, they will serve as a fence to resolve the litter and dog fouling issues.

You said:

A customer told us they were struggling with rent arrears linked to the bedroom tax and needed to move to a more suitable, affordable home. They said the transfer process felt confusing and they needed help completing the forms.

We did:

We supported the customer to complete a home transfer application and an affordability check and worked closely with our lettings team throughout the process. We kept the customer updated and took time to clearly explain how everything worked, who was involved, and what would happen next. This helped reduce confusion and anxiety. As a result, the customer was able to move into a more suitable and affordable home, lowering the risk of future rent problems and improving their overall experience with our service.

You said:

Customers involved in the Sele Farm Resident Panel told us they enjoyed being part of the project and wanted it to continue. They said they would like more opportunities to have a say in what happens in their community and help make sure information about local events and activities is shared with everyone.

We did:

After the pilot project involving 15 customers, we set up a new community group with residents from the original panel and local community partners. Now known as the Hertford North & Sele Community Team, the group acts as a voice for Sele Farm residents, shares community information, and plans two community events each year. With start‑up funding and support from SNG, the group held its first event - a community litter pick in April - and is planning further community days throughout the year.

“I really enjoyed being part of the panel and having a say in what goes on in Sele. I’m pleased the group is continuing and excited about the community days we’re planning.”

Olimpia, local resident

You said:

Customers told us that the Pinehurst Community Centre felt underused and didn’t offer activities they felt were relevant to them, such as a need for more support and activities for parents with babies and toddlers, teenagers, and older residents, as well as more social events.

We did:

After taking on the lease of the Pinehurst Community Centre, we worked with Active in the Community to consult local customers through events, roadshows and door‑knocking. We funded a programme of activities shaped by what customers asked for. The centre is now a busy community space used by over 150 people each week, offering activities for families with young children, teenagers

You said:
Families need more support to sustain tenancies and reduce the risk of homelessness.

We did:
We have jointly funded a Family Support Worker post with West Berkshire Council, as part of our Supporting Families programme.

You said: There were drug‑related ASB issues in your block in Newbury.

We did: We worked with customers and the Police to gather evidence. This led to a Partial Closure Order, then a Full Closure Order after further breaches. We were then able to end the tenancy. Since then, customers say they feel safer, and there have been no further ASB issues.

You said: Parking at Carnarvon Place in Newbury (a scheme for older residents) wasn’t working for customers who needed disabled or ambulance bays.

We did: After consulting customers, we created several dedicated disabled parking spaces and added an extra ambulance bay. These changes have made access easier for customers and for emergency services.

You said: Parking spaces at your development in Hungerford were being misused.

We did: We visited with customers to understand the problem and successfully applied for estate improvement funding. We renumbered and relined all the spaces. Customers say the changes have stopped parking disputes.

You said: You needed help disposing of unwanted items at York House, an older people’s scheme in Calcot.

We did: We arranged a ‘de‑clutter day’ with a doorstep recycling service. Over 110 items were collected. Customers were delighted to have an easy way to recycle as many don’t drive or can’t carry heavy items.

You said: Fly‑tipping in the bin store at Appleton House in Reading was getting worse and making the area unsafe.

We did: After CCTV didn’t solve the issue of non-residents dumping rubbish, we installed a secure gate with key‑code access so that only customers can now access the bin store. Fly‑tipping has stopped, and customers say they feel safer with the improved security.

Focus on The Nightingales in Newbury

• You said there was unease in the Nightingales Estate community about drug-related youth crime  - we secured £229,000 Home Office funding from Safer Streets for the estate. The funding will be used to provide new CCTV cameras, Neighbourhood Guardians, weekly outreach youth work and community clean up days.​
• You said there was a need for waste removal of bigger items and to tackle fly-tipping – we’ve run community clear up days: delivering flatbed vans to collect items on two occasions and free skips for the estate as part of another session.
• You said you’d like more SNG presence in the blocks - we complete weekly walkabouts and trialled drop-in services and surveys to get regular feedback on what’s happening.
• You said people were mixing waste in bins, preventing collections - we worked with West Berkshire Council and arranged for more larger mixed-waste bins.
• You said school attendance was poor, resulting in more anti-social behaviour (ASB) - we worked with the community centre to support with funding for a breakfast club, enabling children to get good food on their way to school.
• You said ASB was happening by the steps and the wall was unsafe – we’ve closed off the steps while we complete repairs, preventing ASB and keeping people safe.
• You said criminal activity has increased locally - we completed a ‘Have your say’ door knock with police to help find out more.
• You said the wall by the park was unsafe - we contacted Newbury Town Council who made it safe.
• You said CCTV would improve the estate and give residents extra security - we worked with West Berkshire Council and Thames Valley Police to get funding and chose locations for the CCTV, which is now in place.
• You said you wanted more local activities for older people – we’ve funded activities in the community centre.
• You said grounds maintenance wasn't good enough on the blocks – we’ve increased this to a three-weekly maintenance cycle.

After reports of rough sleeping in one block, we acted quickly - we held an urgent meeting with the Police and West Berkshire homelessness team. The Police carried out daily checks and moved anyone found sleeping inside, while the homelessness team offered support to those involved. We also increased cleaning in the block with extra weekly deep cleans and arranged 24/7 on‑site security for two weeks. 

Once we received the names of the individuals involved, we went to court and obtained injunctions to stop them from entering. These included powers of arrest, and we displayed notices on all communal doors. When the individuals moved to another block, we immediately returned to court to extend the injunction. 

Throughout this work, we kept customers regularly updated and they told us: 

“Thank you ever so much for all your support. Your communication is fantastic.”
“It’s looking so much better, and the cleaning has been better. That’s thanks to you listening to us.”

You said:

Rough sleepers and drug users were causing damage to The Warehouse in Slough, causing problems for customers.

We did:

We have installed high specification access doors and employed a security company to manage the property 24/7.

You said:

We need more community events to share our views with SNG.

We did:

We organised a community engagement event at The Hollies, giving customers the opportunity to share their views, concerns, and suggestions, often through surveys or open discussions. Among the subjects discussed was grounds maintenance.  This was followed by a session where customers were able to question SNG colleagues and partnership agencies about the things that matter to them. It was also a great opportunity for customers to meet their neighbours!

You said:

Living conditions at Tristram House felt unsafe due to persistent antisocial behaviour, noise and serious safety concerns. 

We did:

We took sustained action alongside the police, council and support services. Following legal action and partnership working, we regained possession of the property and addressed the issues, helping to make the building safer for everyone.

Examples coming soon!

You said:
Improvements are needed in our neighbourhoods, aimed at keeping children active, engaged and included within our community.

We did:
SNG and Southampton City Council officially opened a brand-new multi-use games area in Aldermoor Park, Lordshill. The Sheriff of Southampton cut the ribbon at a celebratory event joined by councillors, customers, and local young people.

The refurbished area includes football and basketball goals, fresh court markings, new fencing, and a small outdoor gym. The improvements were driven by local feedback and made possible through £75K funding from the Veolia Environmental Trust, plus an additional £7,500 from SNG.

To help bring the space to life, we also funded a local youth organisation to run summer holiday activities there - encouraging healthy, positive involvement.

It's a great example of partnership working between SNG, the council, community groups, and residents to support spaces that help communities thrive.

You said:
More community togetherness and a better living environment is needed at Knightstone Grange to reduce anti social behaviour and make us feel safer.

We did:
SNG is working with Handy Trust, Family Matters, Itchen College, the local Parish Council, and the Police on a project to address customers' concerns.  These include; community engagement listening events, installation of extra CCTV, regular detached youth work, parenting support, regular foot patrols by Parish Council officers, and the installation of a community notice board.  It all started on 29 October 2025 with a Community Clear up and Activity day.

You said:
Refuse collectors were refusing to empty the bin stores at three blocks of flats due to the condition of the bin stores and rubbish in these.

We did:
SNG colleagues cleared and disposed of the existing rubbish, then Locality Officers started visiting the flats on bin collection day - to make sure the bin stores were tidy so the rubbish could be collected. This has had a great impact and rubbish is now being collected regularly.

You said: 

Bin stores at Charter Road were causing ongoing problems, with fly tipping affecting cleanliness, safety and how the estate looked.

We did:

We worked collaboratively across teams to deliver a major upgrade to four bin stores on the estate. These improvements are designed to make the spaces cleaner, safer and easier to use. The works also form part of a wider programme of improvements to the area, including upgrades to homes and shared spaces.