This customer-led and customer-appointed group oversees scrutiny activity, carrying out dedicated reviews of specific services as requested by the Customer Influence Panel.
The Scrutiny Panel consists of five customers (including the Chair) and works independently from the Customer Influence Panel.
The Scrutiny Panel is supported by a wider pool of customers who will conduct ad-hoc scrutiny reviews regularly (such as into our repairs service). These reviews will involve making recommendations on business improvements and the outcomes of each scrutiny will then be presented to the SNG Board.
Meet the Chair
Get to know the leadership behind the Scrutiny Panel and find out more about the Chair, Becky Ridgewell.
My name is Becky, I live in Hertford and I am a single parent to 2 children. I work in a local cafe making and serving nutritious food and drinks. I have been an SNG customer for nearly 4 years and an Engaged Resident for 3 years. I recently became the Chair of the Scrutiny Panel which is an exciting experience that I'm looking forward to getting stuck into. Over the next 12 months my hope is that the Scrutiny Panel will continue to do its excellent work on issues that enhance the positive relationship between residents and SNG.
