At SNG, we are committed to creating safe, welcoming communities where everyone can feel comfortable being themselves. We value diversity and inclusion, and we recognise the importance of supporting LGBTQ+ customers to feel respected, represented, and connected.
We know that home is more than just a place to live - it’s where you should feel secure, understood, and able to belong. Our Customer Engagement Team works closely with customers and partners to ensure LGBTQ+ voices are heard and reflected in the services we provide.
Our commitment: House Proud Scheme
SNG is proud to be part of the House Proud Scheme, a national framework helping social housing providers to improve services for LGBTQ+ residents.
Through this, we are:
- Listening to LGBTQ+ customers to shape better services
- Training our staff to understand and respond to different needs
- Reviewing policies and communications to ensure they are inclusive
- Working with sector partners to share learning and good practice
This helps us continue to improve and ensure that all customers feel safe, respected, and valued across all aspects of our services.
To find out more about our support, you can read about it here.
Listen to our CEO, Mark Washer, talk about the importance of HouseProud on our 'Turning the key' at SNG podcast:
Updating your name or personal details
We understand how important it is that we address you correctly and respectfully. If you have changed your legal name, you can update your details with us by:
- Logging into your online account and updating your personal details, or
- Contacting our Customer Services Team, who can support you through the process
You may be asked to provide documentation (such as a deed poll or legal certificate) where needed, but our team will guide you sensitively and confidentially through this.
You can also let us know your preferred name or pronouns, so we can communicate with you in a way that feels right.
Support and advice
If you’re looking for information, advice, or someone to talk to, these trusted organisations offer specialist LGBTQ+ support. Whether you need practical guidance, emotional support, or just someone to listen, help is available:
- Stonewall
- The UK’s leading LGBTQ+ equality charity, offering information on rights, inclusive communities, and campaigns for change. - Switchboard LGBT+ helpline - A free, confidential listening service run by volunteers. Open to anyone who wants to talk about sexuality, gender identity, or wellbeing.
- MindOut - Provides mental health support services run by and for LGBTQ+ people, including online peer support and advocacy.
- Galop - Offers confidential support for LGBTQ+ people experiencing domestic abuse, hate crime, sexual violence, or conversion practices.
- Mermaids - Supports transgender, non-binary, and gender-diverse children, young people, and their families with advice, resources, and helplines.
- LGBT Foundation - A national charity delivering a wide range of services, including health advice, community events, and helplines. https://lgbt.foundation
These organisations provide safe spaces, practical advice, and confidential support. If you’re unsure where to start, any of these services can help guide you to the right support for your situation.
Get involved: LGBTQ+ engagement group
We are creating an LGBTQ+ Engagement Group to bring customers together, share experiences, and help shape SNG’s services and priorities.
By joining, you can:
- Share your experiences of SNG services
- Help co-design improvements and initiatives
- Connect with other LGBTQ+ residents
- Influence how we create more inclusive communities
If you are interested in joining or would like to find out more, please contact the Customer Engagement Team:
- Email: engagement@sng.org.uk
- Or speak to a member of staff who can refer you
We welcome everyone - whether you want to be highly involved or simply stay informed.
We’re here to listen
We know we won’t always get everything right, but we are committed to learning and improving. Your voice matters, and we welcome your feedback, ideas, and experiences.
Together, we can build communities where everyone feels safe, valued, and proud to call SNG home.