SNG is committed to managing and preventing pests to ensure safety, hygiene and compliance with regulations and legislation. We recognise the impact that pests can have on customers, their homes and communal areas. Please act quickly, as this can help prevent an infestation from spreading or getting worse.
Pests are vermin which can carry disease harmful to humans, and include wasps, bees, fleas, bed bugs, mice, rats, cockroaches, feral pigeons, and ants.
Report a pest problem
Please contact us as soon as possible if:
- pests are in a communal area, such as a hallway, bin store, shared garden or other shared space
- you think pests are entering through a defect in the building, such as a hole, damaged vent or broken drain
- the problem was present when you moved in
- the infestation affects more than one connected home or could spread to other homes
- the problem may be putting someone’s health or safety at risk
- you need help because of a disability, vulnerability, financial hardship or other support need.
When you report the problem, please tell us what pest you have seen, where you saw it, how serious the problem is, any possible entry points and how it is affecting your household. Photographs can be helpful if you can provide them safely.
Who is responsible?
Responsibility depends on the circumstances and the terms of your tenancy, licence or lease agreement. Contact us if you need help understanding your agreement or deciding what to do next.
When SNG will help
We will arrange appropriate investigation or treatment where we are responsible. This includes pest problems in communal areas, infestations caused by a defect or missed repair for which we are responsible, problems present when a home was let, and some infestations affecting several connected homes.
We use suitably qualified pest control contractors. We will explain what will happen, give notice of visits, provide relevant safety information and keep you updated. Treatment may require more than one visit.
When you may be responsible
You may need to arrange and pay for treatment where the problem is your responsibility under your tenancy, licence or lease agreement. For a small issue, such as ants, you may be able to use a suitable household treatment by following the product instructions carefully.
If you are responsible for arranging treatment, your local authority’s pest control or environmental health team may be able to offer advice or a service. You can find your local authority 
online.
How you can help prevent pests
- Keep your home, balcony and garden clean and clear of clutter.
- Put household waste in the correct bins and keep bin areas tidy.
- Store food securely and clean up spills and crumbs.
- Do not feed wildlife near homes or communal areas.
- Report possible entry points or repairs to us promptly.
- Follow any preparation, treatment and aftercare advice from us or the pest control contractor.
- Allow access for agreed inspections, repairs and treatment.
If you need extra support
Please tell us if a disability, health condition, vulnerability, financial difficulty or other circumstance makes it harder for you to deal with the problem or provide access. We will consider reasonable adjustments and what practical support may be available.
More information
Read our pests policy for full details of our approach and responsibilities. If you are unsure, please contact us and we will help you understand the next step.