Ways to pay your rent and service charge

• Direct  Debit
  Direct Debit is the quickest and easiest way to pay because, once it's set up, your rent and service charges are automatically paid to us on a regular basis and you don’t have to think about it again. Please call 0300 5000 926 and one of the team can set up your Direct Debit over the phone. Alternatively, just print off the form [docx, 159KB]  , complete both pages in full, then take a picture and email it back to us at financerentandproperty@sng.org.uk or post it to the address on the form. If you don’t have a printer, call us on 0300 5000 926 and we’ll send the form in the post.
• Your SNG account
  You can pay securely online via your SNG account. When you register for an online account, you’ll be able to pay your rent or service charges online – as well as view your rent statement and balance, see tenancy information, report a repair, see what stage a repair is at and view your gas service expiry date. Please note, your pending payments will show on your account straight away and may take three to five working days to complete.
• Automated payment line
  You can pay using your credit or debit card at any time of day or night by calling our automated payment line on 0300 5000 926. You’ll need to use your payment pin during the call. Payments may take three to five working days to complete and calls from mobiles will be charged at your network rate.
• Standing order or bank transfer
  You can set up a standing order or make a bank transfer using the bank details below. Please ensure you are paying the correct rent and service charges, and use your customer or tenancy number as the reference so we can trace the payment.
  
  Bank: Natwest
  Account name: Sovereign Network Group
  Account number: 65498461
  Sort code: 60-15-07

Need to check your rent amount before making a payment? Log in to your SNG account to view your current rent and service charges and access your rent statement. If you need support, your Customer Account Officer or our team will be happy to help.

• Direct Debit
  Direct Debit is the quickest and easiest way to pay because, once it's set up, your rent and service charges are automatically paid to us on a regular basis and you don’t have to think about it again. Please call 0300 373 3000 to set it up, and agree with us the amount to be collected from your account and the regular date of payment.  
• Payment portal
  You can pay rent and service charges through our payment portal using your rent payment card, debit card, or credit card. You can create an account to make payments, save your card details for quick and easy one-off payments, and view your payment history. 
  
  To make a payment, you’ll need a personal email address and your payment reference number, which you can find on your account statements. Please make sure you enter your payment reference number exactly as shown so we can match your payment to your account as quickly as possible. If this isn’t entered correctly, we may not be able to match the payment automatically, which could delay it being allocated to your account.
  
  Watch our video guide  to help you get started with the payment portal.
• SNG account
  Through your SNG account you’ll be able to access a range of online services at any time of day. It’s a safe and secure way of contacting us, check your account balance, make payments, raise a service request and find useful information about your home.
• SNG payment app
  Our SNG payment app is available for customers who have a tenancy or lease with Sovereign Network Homes (formerly Network Homes), and it’s free to download and use. Through the app, you can set up an account to make payments, securely store your payment details for quicker transactions and view your payment history.
  
  You can download the SNG payment app from the Apple App Store or Google Play Store by searching for 'SNG Network Homes payment app'. The app is provided by PayPoint. Before making a payment, please check that you’re using the latest version of the app and update it if needed to ensure everything works smoothly.
• Automated payment line
  You can pay using your credit or debit card at any time of day or night by calling our automated payment line on 020 3650 4349. Alternatively, call our contact centre on 0300 373 3000, which is open 8am-5pm Monday to Friday, and select the option to make a payment. You will need a debit or credit card and your payment reference number which you can find on your account statements. You can use Switch, Connect, Visa or MasterCard to make payments over the phone and you will receive a payment authorisation code after you have paid. Please keep this safe.
• Standing order or bank transfer
  You can set up a standing order or make a bank transfer using the bank details below. Please ensure you are paying the correct rent and service charges, and use your payment reference number as the reference so we can trace the payment.
  
  Bank: Barclays, St Albans
  Account name: Sovereign Network Group
  Account number: 53408728
  Sort code: 20-05-03

Need to check your rent amount before making a payment? Log in to your SNG account to view your current rent and service charges and access your rent statement. If you need support, your Customer Account Officer or our team will be happy to help.