If you’re worried about how you’re going to pay your rent and other charges, please get in touch as soon as possible. It's always better to deal with the problem straight away rather than letting rent arrears build up and putting yourself at risk of losing your home.
We understand that financial difficulties can happen for many reasons and we’re committed to working with customers to help them sustain their tenancy and avoid homelessness wherever possible.
There are a number of ways that that we may be able to help, including:
- setting up a realistic payment plan
- checking whether you’re entitled to benefits or financial support you may not currently be receiving
- helping you to make a household budget
- providing support with managing debt
- referring or signposting you to specialist advice services
- exploring employment and training opportunities to increase your income.
If you have a disability, health condition, vulnerability or need additional support to communicate with us, please let us know so that we can discuss any reasonable adjustments that may help.
If you don't contact us or keep to agreed arrangements, we may need to take further action to recover the money owed. However, our priority is always to work with you to find a solution before this becomes necessary.
Call 0300 5000 926 and ask to speak to Customer Accounts, who will be happy to discuss your circumstances and help you find a way forward.