Shaping services together
You live here. You should have a say in how it's run.
Whether you've got two minutes or two hours a month, there's a way to get involved that fits your life - and it genuinely changes what we do. From the repairs contracts we choose to the policies our Board signs off on, customer input shapes SNG at every level.
Have your say - anytime
Quick polls, surveys and discussions on our digital platform, Engage. No meetings, no forms - just your honest opinion, whenever you've got a spare few minutes.
Visit Engage (opens in a new window)
Get involved locally
Join a community event, a local group, or if you're aged 11–25, our youth voice group. Turn up when it suits you, meet your neighbours, help shape what happens on your patch.
Find events near you
Join a panel
Sit on our Customer Influence Panel or Scrutiny Panel and help hold us to account, right up to Board level. Regular meetings, real influence, and some roles come with pay and expenses.
Meet our panels
Customer thematic groups and networks
Local customer groups are a great way to bring people together, give customers a voice, and make positive changes in their neighbourhoods.
If you have ideas for improving your area, would like to organise a local activity or event, or simply want to help build a stronger community, we'd love to hear from you.
We can support you in setting up a new residents’ group or helping an existing one get started again. Whether you need help bringing people together, creating a formal residents' association, or exploring funding opportunities, we're here to help every step of the way.
Get in touch to find out more and see what’s possible in your community.
Email us at engagement@sng.org.uk
Why get involved?
Build real skills - Panel members get training in things like reading performance data and holding organisations to account - skills that don't stay in the housing world.
Feel the difference - Getting involved regularly gives people a real confidence boost and a genuine sense of purpose, especially if you're new to the area or spend a lot of time at home.
Meet people - From local coffee mornings to national panel meetings, every route in is a chance to meet neighbours and other customers from right across our communities. If you're feeling isolated, this is one of the easiest ways to change that.
Open doors -Chair and Vice Chair roles are paid, with expenses covered. Panel experience has led members into further community and public roles, and everyone involved gets access to training and development opportunities - a genuine stepping stone, whatever comes next.
Does it actually change anything?
Yes. Here's proof, not just a promise.
Customer feedback has already reshaped how we handle repairs contracts, report on complaints, how clearly we communicate rent change, as well as shaping new policies and strategies.
We track what you tell us and what we did about it - no cherry-picking.
See what's changed: You said, we didMeet our customer panels
Our customer-led panels help influence decisions, review performance and improve services, right up to board level. Led by a customer Chair, our Customer Influence Panel & Scrutiny Panel both meet 4–6 times a year, in person and online.
- Customer Influence Panel
A customer-led group that works with us to review performance, influence plans and policies, and make sure customers' views are represented in key decisions.
- Scrutiny Panel
A customer-led team that carries out detailed reviews of services and makes recommendations for improvement based on evidence and customer experiences.
Hear directly from our current Chairs about what the role actually involves, see who sits on each panel.
Meet our panelsMeet the Chair video
Jackie Dunn - Meet the Chair
0:00 Jackie Dunn - I'm from the New Forest in Hampshire and I'm the chair of the Customer Influence Panel.
0:06 I'm really excited. I'm looking forward to the challenges that lie ahead.
0:10 My past experience: I've chaired many roles, have been in the social housing sector.
0:15 I've also been sat on the Board of governance and I just thought this is really exciting challenge ahead.
0:22 I formed a new panel previously and took that forward when scrutiny was first introduced and I feel like I've got the skills to make it happen and make it work and improve services for residents.
0:37 I'm hoping to achieve a really strong, robust panel that challenges in a constructive way and that we see ultimately, at the end, all services improve to the benefit of residents and also to the organisation.
The engagement podcast: Turning the key at SNG
Join customers, colleagues and special guests for honest conversations about the issues that matter most to our communities.
From customer influence and repairs to sustainability and homelessness, Turning the Key at SNG explores the topics shaping the future of SNG and gives customers a genuine voice. Listen to the latest episode below or find them all here.
Recent activity
Big Community Conversations
We regularly hold community events across our neighbourhoods to give you the opportunity to meet with us, share your views and talk about the things that matter most to you. These events are a chance to connect with your local community, hear about what's happening in your area, and help shape the services you receive
Whether you want to raise a concern, suggest an improvement, or simply find out more about what's happening in your area, we'd love to hear from you.
Explore more (opens in a new window)
Public Living Rooms
When was the last time you stopped for a chat with a neighbour or got to know someone new in your community?
Public Living Rooms are friendly, welcoming spaces where people can come together, have a conversation and build connections with others nearby. Open to everyone, they provide a simple way to meet new people, feel more connected and strengthen community spirit.
Connect with your neighbours
Neya app
We know that feeling connected to your community can make a real difference. Through our partnership with Neya, we're helping customers in Bromley and Penge find new opportunities, build local connections and discover what's happening in their neighbourhood.
Whether you're new to the area, looking to meet new people, or simply want to become more involved in your community, Neya could help you take that first step.
Join in