Below you can learn about some of the things we've done as a result of your feedback.
All of our areas
You said:
Customers in our older person schemes wanted support to create and run their own activities - helping build community spirit, reduce loneliness, and give customers the confidence to lead their own initiatives.
We did:
Through our ‘Make it happen’ fund, 42 grants were awarded to customer‑led projects across our schemes. These were designed to support a wide range of activities, including: Christmas and New Year celebrations, games nights, craft clubs, outdoor activity groups, as well as cooking and lunch clubs.
Customers are more connected, more active and more confident in using communal spaces. Many activities have continued beyond the one‑off events they funded. After the positive impact of the programme, the fund is being re‑launched this Spring with a broader focus on improving social inclusion, building connections, and reducing loneliness - responding directly to what customers told us matters most.
“This fund has enabled residents to meet with like-minded people; to feel part of something, family and friends supported the events. The events were warm, inviting and inclusive. It left people wanting more”.
You said:
MPs told us they needed a simpler way to raise concerns about their constituents’ homes and our services. Many said it wasn’t always clear who to contact locally, which meant issues were sometimes escalated straight to senior leaders. MPs also wanted quicker acknowledgement of enquiries and more chances to build regular, proactive relationships with our teams.
We did:
We contacted all 150 MPs to give them a direct, easy route into SNG. Instead of contacting the CEO, MPs can now reach Regional Directors and Locality Managers who can respond more quickly and work closely with them and their caseworkers. We also shared clear customer service routes for repairs and casework and committed to acknowledging MP enquiries within 24 hours.
To support ongoing collaboration, we offered regular or ad‑hoc meetings to discuss local issues, developments, or policies. MPs can also continue to use our central elected representative’s inbox if that’s their preferred way to get in touch.
In your region
You said:
There are concerns about drug activity and violent crime on some estates.
We did:
We've opened a number of ASB (anti-social behaviour) cases, escalated our concerns to the Council, and are working with partner agencies to crack down on ASB activities. This work includes the recent launch of the Christchurch Intel Meeting - to improve data sharing and collaboration to effectively deal with high-risk cases in the area.
You said:
I’ve lived here for 28 years and have never seen the dumping of unwanted items so bad.
We did:
Colleagues from across SNG spent the day at the estate mentioned, meeting with the Police and Ward Councillor, talking to customers and clearing rubbish from hot spot areas.
You said:
Action needs to be taken when violence and criminal activity is reported in our communities.
We did:
We work closely with the police and local agencies when violence and criminal activity is reported in SNG homes and communities. We were recently made aware of a very concerning behaviour and a serious breach of a customer's tenancy agreement including possession of a prohibited weapon (zombie knife) within the home, possession of Class A and B drugs and causing grievous bodily harm (GBH) to a neighbour, resulting in a broken arm. As well as supporting the police with their investigations, we pursued and were granted a 14-day Possession Order at Bristol County Court, and the eviction warrant was executed by the Bailiff. Eviction is always a last resort, however, in serious cases like this, it is essential that we take decisive and robust action to protect our customers and communities from further harm. This home can now be relet to someone in genuine need of social housing, ensuring it is used to support those who will positively contribute to the community.
You said:
More privacy is needed in our communal garden.
We did:
SNG supported customers at Selkirk Court to plant a hedgerow spanning the length of the garden and providing screening from the road. A communal garden shed, tools and plants were also added to help with this growing communal garden.
You said:
Customers at one of our schemes of flats were suffering high levels of ASB (anti-social behaviour) and there were concerns about safeguarding.
We did:
SNG's Locality team, supported by partners from Community Payback 
, spent the day at the scheme completing repairs, providing debt and rent advice, landscaping gardens and talking through ASB concerns. A skip was also provided for customers' unwanted items.
You said:
More investment needs to be made to make our community feel inclusive and one to be excited to be part of.
We did:
When Hollie moved into her SNG home in Mount Wise, Plymouth, the local neighbourhood centre was quiet and run-down. Today, it’s buzzing with life - and her family is right at the heart of it.
Thanks to SNG’s partnership with Zebra Collective, the centre now hosts youth clubs, family sessions, and skills training six days a week. Hollie’s three children love the Junior Youth Club, and her eldest, Keeli, has gone from attending the teen club to volunteering at events and summer trips. She now dreams of becoming a youth worker.
It’s not just about activities - SNG’s Match My Project helped fund new loft insulation and doors for the centre, and we’re working on toddler groups, parenting classes, and healthy eating sessions to support local families even more.
There’s fun too: Hollie and her partner danced the night away at a Reggae Night fundraiser, while Shea joined a youth camping trip. These moments show what community spirit looks like when people come together.
Debbie Freeman, Zebra' Community Work Lead, says,
"SNG's contribution to our efforts has been invaluable -and exceptional: they've been tireless, strategic, consistent and friendly, and have contributed in several distinct ways to our community and youth work developments. What began with SNG community investment and partnership funding, to Match My Project, employment and skills, to iWill, SNG’s work has transformed opportunities for families in Plymouth."
You said:
Customers asked for additional support in their community to improve local access to food.
We did:
SNG introduced additional pop-up food larder sites in Dorset through partnerships with SOFEA and FareShare Southern Central. Operating weekly from community venues, these volunteer-led services improve local access to food support, offering £15–£20 worth of groceries per visit.
You said:
A tenant was making neighbours' lives a misery in Blandford Forum.
We did:
We worked closely with Dorset Police and local community, successfully evicting the tenant once the police secured a closure order on the property due to the crime, disorder and antisocial behaviour.
You said:
You want to feel safe in your home and know that abuse is taken seriously.
We did:
We worked closely with partner agencies to take firm action following a serious domestic abuse case, including removing an individual from one of our homes to protect those affected. We remain committed to acting decisively where harm occurs and supporting people to feel safe and secure in their communities.
You said:
There is a lack of support and initiatives for young people.
We did:
SNG commissioned Fearless United to deliver two multi-sports hubs. The funding transformed a previous outdoor football class into regular weekly activities, including the introduction of a 10-week indoor winter activities hub. Since it started, young people have been participating in a variety of new activities, with 15 young people regularly attending.
We also started a partnership with the Sele School on their Health and Wellbeing Programme, delivering an Intergenerational project, where 12 students met and interviewed 10 residents from an SNG Housing for Older People Scheme, collating information which was then transformed into an oral history project. We also delivered a Primary School Transition project, where 60 young people from local primary schools attended a team building day and got the chance to meet their ‘buddy’, who then supported them through their first full term of their next school year.
You said:
Ryde and East Cowes could do with a tidy up.
We did:
Our Isle of Wight Locality team and Communities team worked in partnership to deliver five Mini-Spring Clean Up Days in Ryde and East Cowes.
You said:
More affordable housing is needed on the Island.
We did:
Our new development at Horsebridge Hill will deliver 131 much needed new affordable homes and will pave the way for future schemes on the Island. Find out more about the homes.
You said:
Customers at Willow House reported repeated antisocial behaviour, specifically loud music coming from a neighbour’s home. They told us the noise was persistent and was affecting their comfort and wellbeing within the extra‑care scheme.
We did:
We spoke directly with the customer causing the disturbance, followed up in writing, and shared full details of the incidents with Brent Council’s Noise Nuisance Team. Brent Council, supported by the police, visited the property and removed five large speakers after the behaviour continued. Since then, there have been no further reports of noise nuisance, improving peace and comfort for nearby customers. We’re aware the resident has purchased additional speakers, so we are continuing to monitor the situation closely to protect the wellbeing of the scheme.
You said:
Fencing was needed around Bircherley Court to deter litter and dog fouling.
We did:
Due to high costs of fencing, we got creative and spent our £300 gardening budget to fix this. We managed to purchase and plant 100 Pyracantha bushes, which are very prickly, around the whole perimeter. Once fully grown, they will serve as a fence to resolve the litter and dog fouling issues.
You said
Customers at Howarth Court told us that rough sleeping in the building was making them feel unsafe and unhappy in their homes. They asked for action to improve safety and day‑to‑day living.
We did
We listened and took action. By working closely with the police, SNG successfully secured three injunctions against individuals who were rough sleeping in the block. These injunctions include a power of arrest, allowing the police - who now carry out daily inspections - to take immediate action if the named individuals return.
We’ve also put up clear notices at every exit to explain that anyone found rough sleeping will face the same action. This approach has helped deter further issues and has given customers reassurance that we’re doing everything we can to support them and keep their homes safe.
You said
Customers told us that long‑standing antisocial behaviour was seriously affecting their quality of life. This included drug dealing, persistent noise, threatening behaviour and frequent parties. After dealing with these issues for a long time, some neighbours felt frustrated and had lost confidence that things would improve.
We did
We listened and stepped up our response. Locality and ASB officers worked intensively with affected customers to rebuild trust and gather the evidence needed to act. We continued to work closely with the police, who secured a partial closure order to restrict activity at the property.
When the behaviour continued, we took further action by serving a Notice of Seeking Possession (NOSP). The customer was advised that the police were applying for a full closure order, which carries mandatory grounds for possession. As a result, the customer chose to surrender the tenancy.
This joint approach brought the issues to an end, and neighbouring customers thanked us for listening, taking their concerns seriously and working together to achieve a positive outcome.
You said:
Rough sleepers and drug users were causing damage to The Warehouse in Slough, causing problems for customers.
We did:
We have installed high specification access doors and employed a security company to manage the property 24/7.
You said:
We need more community events to share our views with SNG.
We did:
We organised a community engagement event at The Hollies, giving customers the opportunity to share their views, concerns, and suggestions, often through surveys or open discussions. Among the subjects discussed was grounds maintenance. This was followed by a session where customers were able to question SNG colleagues and partnership agencies about the things that matter to them. It was also a great opportunity for customers to meet their neighbours!
You said:
Improvements are needed in our neighbourhoods, aimed at keeping children active, engaged and included within our community.
We did:
SNG and Southampton City Council officially opened a brand-new multi-use games area in Aldermoor Park, Lordshill. The Sheriff of Southampton cut the ribbon at a celebratory event joined by councillors, customers, and local young people.
The refurbished area includes football and basketball goals, fresh court markings, new fencing, and a small outdoor gym. The improvements were driven by local feedback and made possible through £75K funding from the Veolia Environmental Trust, plus an additional £7,500 from SNG.
To help bring the space to life, we also funded a local youth organisation to run summer holiday activities there - encouraging healthy, positive involvement.
It's a great example of partnership working between SNG, the council, community groups, and residents to support spaces that help communities thrive.
You said:
More community togetherness and a better living environment is needed at Knightstone Grange to reduce anti social behaviour and make us feel safer.
We did:
SNG is working with Handy Trust, Family Matters, Itchen College, the local Parish Council, and the Police on a project to address customers' concerns. These include; community engagement listening events, installation of extra CCTV, regular detached youth work, parenting support, regular foot patrols by Parish Council officers, and the installation of a community notice board. It all started on 29 October 2025 with a Community Clear up and Activity day.
You said:
Refuse collectors were refusing to empty the bin stores at three blocks of flats due to the condition of the bin stores and rubbish in these.
We did:
SNG colleagues cleared and disposed of the existing rubbish, then Locality Officers started visiting the flats on bin collection day - to make sure the bin stores were tidy so the rubbish could be collected. This has had a great impact and rubbish is now being collected regularly.
You said:
Bin stores at Charter Road were causing ongoing problems, with fly tipping affecting cleanliness, safety and how the estate looked.
We did:
We worked collaboratively across teams to deliver a major upgrade to four bin stores on the estate. These improvements are designed to make the spaces cleaner, safer and easier to use. The works also form part of a wider programme of improvements to the area, including upgrades to homes and shared spaces.