Below you can learn about some of the things we've done as a result of your feedback.
All of our areas
You said:
Customers in our older person schemes wanted support to create and run their own activities - helping build community spirit, reduce loneliness, and give customers the confidence to lead their own initiatives.
We did:
Through our ‘Make it happen’ fund, 42 grants were awarded to customer‑led projects across our schemes. These were designed to support a wide range of activities, including: Christmas and New Year celebrations, games nights, craft clubs, outdoor activity groups, as well as cooking and lunch clubs.
Customers are more connected, more active and more confident in using communal spaces. Many activities have continued beyond the one‑off events they funded. After the positive impact of the programme, the fund is being re‑launched this Spring with a broader focus on improving social inclusion, building connections, and reducing loneliness - responding directly to what customers told us matters most.
“This fund has enabled residents to meet with like-minded people; to feel part of something, family and friends supported the events. The events were warm, inviting and inclusive. It left people wanting more”.
You said:
MPs told us they needed a simpler way to raise concerns about their constituents’ homes and our services. Many said it wasn’t always clear who to contact locally, which meant issues were sometimes escalated straight to senior leaders. MPs also wanted quicker acknowledgement of enquiries and more chances to build regular, proactive relationships with our teams.
We did:
We contacted all 150 MPs to give them a direct, easy route into SNG. Instead of contacting the CEO, MPs can now reach Regional Directors and Locality Managers who can respond more quickly and work closely with them and their caseworkers. We also shared clear customer service routes for repairs and casework and committed to acknowledging MP enquiries within 24 hours.
To support ongoing collaboration, we offered regular or ad‑hoc meetings to discuss local issues, developments, or policies. MPs can also continue to use our central elected representative’s inbox if that’s their preferred way to get in touch.
In your region
You said:
There are concerns about drug activity and violent crime on some estates.
We did:
We've opened a number of ASB (anti-social behaviour) cases, escalated our concerns to the Council, and are working with partner agencies to crack down on ASB activities. This work includes the recent launch of the Christchurch Intel Meeting - to improve data sharing and collaboration to effectively deal with high-risk cases in the area.
You said:
I’ve lived here for 28 years and have never seen the dumping of unwanted items so bad.
We did:
Colleagues from across SNG spent the day at the estate mentioned, meeting with the Police and Ward Councillor, talking to customers and clearing rubbish from hot spot areas.
You said:
Waste and littering are affecting our communities, and we want cleaner, safer places to live.
We did:
We launched the Waste Watchers Programme across three Bristol communities, working with customers, Bristol Waste and local partners to tackle litter and environmental issues.
Customers played a key role in shaping and delivering the programme by taking part in community litter picks and becoming Waste Watchers. Together, they helped reduce waste, promote responsible disposal and create cleaner, more welcoming neighbourhoods.
You said:
There aren't enough opportunities or safe spaces for young people in our neighbourhood.
We did:
Working with the Foundation for Active Community Engagement (FACE), we delivered activities and support for young people in Stoke Gifford, South Gloucestershire, based on feedback from local customers.
Through youth outreach and Doris, the mobile youth vehicle, young people now have access to safe spaces, positive activities and trusted support within their community.
We also worked with residents and local partners to open the new Brooklands Community Centre. The centre provides a welcoming space where people can connect, take part in activities and build a stronger sense of community, helping to create lasting local pride and ownership.
You said:
The laundry facilities at New Friars Court were unreliable, with frequent breakdowns leaving residents without access to washing and drying facilities for extended periods.
We did:
We worked with residents to find a long-term solution, replacing the old domestic machines with commercial-grade washing machines and tumble dryers, backed by a repair and maintenance contract. We also carried out improvements to the laundry room, with all costs covered by SNG. Customers now have access to a more reliable laundry service, with quicker repairs if problems occur. The improvements resolved a long-running issue that had been causing frustration for several years, and customers have told us the new arrangements will make a real difference to daily life.
You said:
Customers at one of our schemes of flats were suffering high levels of ASB (anti-social behaviour) and there were concerns about safeguarding.
We did:
SNG's Locality team, supported by partners from Community Payback 
, spent the day at the scheme completing repairs, providing debt and rent advice, landscaping gardens and talking through ASB concerns. A skip was also provided for customers' unwanted items.
You said:
Customers asked for additional support in their community to improve local access to food.
We did:
SNG introduced additional pop-up food larder sites in Dorset through partnerships with SOFEA and FareShare Southern Central. Operating weekly from community venues, these volunteer-led services improve local access to food support, offering £15–£20 worth of groceries per visit.
You said:
A tenant was making neighbours' lives a misery in Blandford Forum.
We did:
We worked closely with Dorset Police and local community, successfully evicting the tenant once the police secured a closure order on the property due to the crime, disorder and antisocial behaviour.
You said:
We're concerned about having to use the NHS App to manage appointments and access healthcare services.
We did:
We worked with Broxbourne and East Herts Community Alliance to provide digital support for customers living in our Housing for Older People schemes in Hertford and Ware.
With one-to-one support from Digital Champions, customers built confidence using the NHS App to access health records, book appointments and order repeat prescriptions. This has helped more customers access important healthcare services independently and with greater confidence.
You said:
Customers on Cromwell Road in Ware told us the area outside the local shops looked tired and uninviting, with few places for people to stop, chat and spend time together.
We did:
We worked with customers and local community organisation Local Social to explore ways to improve the space. Customers shared their ideas, highlighting the need for more attractive planting and somewhere for neighbours to sit and connect.
Through funding secured by Local Social via our Community in Action Fund and ActionFunder, the area has been transformed. Improvements include removing railings around planting areas, adding colourful new plants and installing community benches.
The result is a more welcoming and attractive space where customers can relax, meet neighbours and enjoy their local community.
You said:
Ryde and East Cowes could do with a tidy up.
We did:
Our Isle of Wight Locality team and Communities team worked in partnership to deliver five Mini-Spring Clean Up Days in Ryde and East Cowes.
You said:
More affordable housing is needed on the Island.
We did:
Our new development at Horsebridge Hill will deliver 131 much needed new affordable homes and will pave the way for future schemes on the Island. Find out more about the homes.
You said:
Customers at Willow House reported repeated antisocial behaviour, specifically loud music coming from a neighbour’s home. They told us the noise was persistent and was affecting their comfort and wellbeing within the extra‑care scheme.
We did:
We spoke directly with the customer causing the disturbance, followed up in writing, and shared full details of the incidents with Brent Council’s Noise Nuisance Team. Brent Council, supported by the police, visited the property and removed five large speakers after the behaviour continued. Since then, there have been no further reports of noise nuisance, improving peace and comfort for nearby customers. We’re aware the resident has purchased additional speakers, so we are continuing to monitor the situation closely to protect the wellbeing of the scheme.
You said:
Fencing was needed around Bircherley Court to deter litter and dog fouling.
We did:
Due to high costs of fencing, we got creative and spent our £300 gardening budget to fix this. We managed to purchase and plant 100 Pyracantha bushes, which are very prickly, around the whole perimeter. Once fully grown, they will serve as a fence to resolve the litter and dog fouling issues.
You said
Residents were frustrated by ongoing fly-tipping around the bin shed in Hunters Hill, with large amounts of waste being left there regularly. The issue affected the appearance of the area and resulted in significant clean-up costs. Customers at Howarth Court told us that rough sleeping in the building was making them feel unsafe and unhappy in their homes. They asked for action to improve safety and day‑to‑day living.
We did
We worked closely with the Property Improvement Team (PIT) to identify ways to prevent fly-tipping. Improvements included installing a roof on the bin shed and repairing the bin shed door to make the area more secure and better protected. Since the improvements were completed, fly-tipping has reduced significantly. Before the work, the bin shed was affected by fly-tipping on almost every visit, resulting in removal costs of £300 in March, £258.27 in April and £258.27 in May. The changes have helped create a cleaner environment for residents and are expected to reduce ongoing clean-up costs in the future.
You said
Customers told us that long‑standing antisocial behaviour was seriously affecting their quality of life. This included drug dealing, persistent noise, threatening behaviour and frequent parties. After dealing with these issues for a long time, some neighbours felt frustrated and had lost confidence that things would improve.
We did
We listened and stepped up our response. Locality and ASB officers worked intensively with affected customers to rebuild trust and gather the evidence needed to act. We continued to work closely with the police, who secured a partial closure order to restrict activity at the property.
When the behaviour continued, we took further action by serving a Notice of Seeking Possession (NOSP). The customer was advised that the police were applying for a full closure order, which carries mandatory grounds for possession. As a result, the customer chose to surrender the tenancy.
This joint approach brought the issues to an end, and neighbouring customers thanked us for listening, taking their concerns seriously and working together to achieve a positive outcome.
You said:
At SNG, it’s important that we hear from all our customers, including young people living in SNG households. Young people told us they wanted more activities, support and opportunities to help them build confidence, develop new skills and explore future career options.
We did:
We worked with local young people, youth organisations and community partners to create the Positive Pathways Programme, based on the needs and ideas shared by young people in Basingstoke.
The programme offers a range of accessible activities and support, including sports, creative projects and opportunities to build confidence and employability skills. This includes football sessions with Reading FC Community Trust and the Creative Pathways project delivered by Intergenerational Music Making.
Further conversations with young people highlighted the need for trusted youth workers and safe places to spend time. In response, we helped secure £56,000 of funding from the Office of the Police and Crime Commissioner, enabling local organisation Youth Options to provide targeted youth outreach across the town.
You said:
Rough sleepers and drug users were causing damage to The Warehouse in Slough, causing problems for customers.
We did:
We have installed high specification access doors and employed a security company to manage the property 24/7.
You said:
Improvements are needed in our neighbourhoods, aimed at keeping children active, engaged and included within our community.
We did:
SNG and Southampton City Council officially opened a brand-new multi-use games area in Aldermoor Park, Lordshill. The Sheriff of Southampton cut the ribbon at a celebratory event joined by councillors, customers, and local young people.
The refurbished area includes football and basketball goals, fresh court markings, new fencing, and a small outdoor gym. The improvements were driven by local feedback and made possible through £75K funding from the Veolia Environmental Trust, plus an additional £7,500 from SNG.
To help bring the space to life, we also funded a local youth organisation to run summer holiday activities there - encouraging healthy, positive involvement.
It's a great example of partnership working between SNG, the council, community groups, and residents to support spaces that help communities thrive.
You said:
More community togetherness and a better living environment is needed at Knightstone Grange to reduce anti social behaviour and make us feel safer.
We did:
SNG is working with Handy Trust, Family Matters, Itchen College, the local Parish Council, and the Police on a project to address customers' concerns. These include; community engagement listening events, installation of extra CCTV, regular detached youth work, parenting support, regular foot patrols by Parish Council officers, and the installation of a community notice board. It all started on 29 October 2025 with a Community Clear up and Activity day.
You said:
Refuse collectors were refusing to empty the bin stores at three blocks of flats due to the condition of the bin stores and rubbish in these.
We did:
SNG colleagues cleared and disposed of the existing rubbish, then Locality Officers started visiting the flats on bin collection day - to make sure the bin stores were tidy so the rubbish could be collected. This has had a great impact and rubbish is now being collected regularly.
You said:
Bin stores at Charter Road were causing ongoing problems, with fly tipping affecting cleanliness, safety and how the estate looked.
We did:
We worked collaboratively across teams to deliver a major upgrade to four bin stores on the estate. These improvements are designed to make the spaces cleaner, safer and easier to use. The works also form part of a wider programme of improvements to the area, including upgrades to homes and shared spaces.